Skip to main content
_
_AndrewLippett_
Participant
July 11, 2008
Question

Reader 9.0 AcroRd32.exe caused Microsoft Visual C++ Runtime Library error

  • July 11, 2008
  • 131 replies
  • 194996 views
A client has updated Adobe Reader 8.1 to 9.0 on several machines and now cannot use Adobe Reader.

The program start, the Adobe Reader window appears but no document and then an error message is displayed that says;

"Microsoft Visual C++ Runtime Library
Program: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
This application has requested the runtime to terminate in an unusual
way.
Please contact the applications support team for mor information."

Adobe Reader has been removed, the computer restarted and then re-installed from a full installation package and the problem persists.

Does anyone have any ideas how to fix this?
    This topic has been closed for replies.

    131 replies

    Show previous replies
    _
    _Ethan_Connor_
    Participating Frequently
    January 6, 2009
    I strongly suggest that everyone who has been impacted by this bug submit the Bug Report Form...

    http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

    In fact; as juvenile as it sounds I think that this is going nowhere unless you have all your end users who are also impacted by this bug also fill out the bug form.
    A
    Anonymous
    January 3, 2009
    Since Adobe still has not posted a fix for this bug after about 6 months, I will.

    Look at PDF-Xchange (http://www.pdf-xchange.com), Foxit Software (http://www.foxitsoftware.com/products), and CutePDF (http://www.cutepdf.com).

    CutePDF is a free PDF generator that works very well. I install it on most systems.

    I guess Adobe is going to give up on selling Acrobat to corporate entities who redirect the Application Data folder in Windows domains.

    I'm guessing no one in Adobe's corporate offices are looking at the seemingly inevitable downward trend in sales numbers.
    _
    _laceyerik_
    Participant
    December 31, 2008
    With this adobe has completely lost my business. Foxit for reader and docudesk for writer... Doesn't get any simpler that that. Cheaper and more reliable!!!!!!! Don't have time to waste on "Premuim" crap software!!!!
    _
    _CH__
    Participating Frequently
    December 23, 2008
    by calling Adobe Support...

    "I'm sorry, but thats not supported"

    :p
    _
    _MarTay_
    Participating Frequently
    December 23, 2008
    I wonder how hard it would be to get on the phone with developers?
    _
    _jmgcg_
    Participant
    December 23, 2008
    I have the same problem but with Photoshop CS4

    "Microsoft Visual C++ Runtime Library
    Program: C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
    This application has requested the runtime to terminate in an unusual
    way.
    Please contact the applications support team for mor information."
    It was working, i could open photoshop at least one time, after that,always the same error. CS3 worked well.
    Is there any cure for this ?
    Thanks
    _
    _AlexS_
    Participant
    December 21, 2008
    Same here - ADOBE WE NEED A FIX! - ADOBE ACROBAT 8 WORKED!!!
    Grrrr - this post was started in July and it is now Dec!
    _
    _Ethan_Connor_
    Participating Frequently
    December 17, 2008
    I guess the question is... Will Acrobat 8 be the last Adobe version we will ever be able to use? And if so... What are your plans to support users once other websites start publishing documents that are incompatible with Acrobat 8?
    _
    _Hunter_French_
    Participant
    December 17, 2008
    What a joke. We got burned by this today and the latest downloader does not have any fix that I am aware of. This is horrible Adobe, horrible.
    _
    _MarTay_
    Participating Frequently
    December 10, 2008
    msiexec.exe /i AcroRead.msi /qn DISABLE_BROWSER_INTEGRATION=YES

    Disableing the browser integration does not resolve the issue of application data directory redirection.
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices