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_AndrewLippett_
Participant
July 11, 2008
Question

Reader 9.0 AcroRd32.exe caused Microsoft Visual C++ Runtime Library error

  • July 11, 2008
  • 131 replies
  • 194996 views
A client has updated Adobe Reader 8.1 to 9.0 on several machines and now cannot use Adobe Reader.

The program start, the Adobe Reader window appears but no document and then an error message is displayed that says;

"Microsoft Visual C++ Runtime Library
Program: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
This application has requested the runtime to terminate in an unusual
way.
Please contact the applications support team for mor information."

Adobe Reader has been removed, the computer restarted and then re-installed from a full installation package and the problem persists.

Does anyone have any ideas how to fix this?
    This topic has been closed for replies.

    131 replies

    Show previous replies
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    _buffaloboy_
    Participant
    December 10, 2008
    Well, I downloaded the latest version today (12/10/08) from the web site, and still having the same issue. We are using Folder Redirection, but only for My Documents and Application Data. Approx. 1800 users will be affected if we roll this out through the company.
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    _memanjack_
    Participant
    December 4, 2008
    For our 2008 terminal server my workaround was to disable browser integration. (So instead PDF's open in a separate window, which is actually wise if your running a terminal server, because when browser integration is enabled, each instance of adobe reader stays open until the browser is closed)

    Anyway to achieve this I got a copy of the msi and reinstalled Adobe Reader 9 with the following MSI switch

    msiexec.exe /i AcroRead.msi /qn DISABLE_BROWSER_INTEGRATION=YES
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    _James_Schlackman_
    Participating Frequently
    November 19, 2008
    Adobe sent me an invite to their annual Adobe Customer Engagement Survey.

    You had better believe I made my feelings on this known.
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    _Robin_Wilson2_
    Participant
    November 11, 2008
    Yes give us the source code as I'm sure quite a few of us could fix it in our lunch breaks!

    It was broken in CS3, CS3.3 and now CS4. Acrobat seems the only program that remains un-updated in CS releases and the one that most needed updating.
    MichaelKazlow
    MichaelKazlow
    Legend
    November 11, 2008
    As users with roaming profiles, it is a very important issue to you.
    However, in the scheme of things, it may not be very important to the
    overall user base. If this is a problem for your company, have everyone
    in your company report the bug in the Adobe Bug report form. The more
    users they know are effected, the more likely it will be fixed. Believe
    me if IBM, ATT or the DOD had the problem, it would be fixed ASAP. Your
    company needs to help make it an important issue to Adobe.


    Mike
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    _Scott_Battaglia_
    Participant
    November 11, 2008
    I gave up waiting... I have migrated the office to Foxit Reader... We just need to be able to view documents. I can not undertand why Adobe has not fixed this issue as I am sure there are many roaming profile user sites out there that would like to use Reader 9.0
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    _john_galloway_
    Participant
    November 11, 2008
    November 11th and the current download of reader V9 from Adobe is still unfixed.

    How hard can it be, really?

    Hurrah for Foxit.

    John Galloway
    University of York, UK
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    _MarTay_
    Participating Frequently
    October 31, 2008
    And this aforementioned patch... its due to hit the stores... When?
    and is it called "version 10"?
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    _James_Schlackman_
    Participating Frequently
    October 31, 2008
    That's the only question that matters, isn't it? (Along with "is it really fixed", I suppose).
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    _Ethan_Connor_
    Participating Frequently
    October 31, 2008
    When?!?!
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    _DDave_Sawyer_
    Participant
    October 31, 2008
    You have been heard! In case your support rep hasn't contacted you, this bug "Crash on launch if domain user APPDATA folder has been redirected." has been fixed. It will go out in the first patch to 9.0.
    Show more replies
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