Why am I asked to sign in when converting a PDF to a Word or Excel document?

Forum|Forum|6 years ago
January 29, 2020
3 replies
1146 views

I have a current updated account, but when I hit convert and it asks me to sign it, it tells me there is no account associated witht the email. I can log into abobe with the email, but can't convert. I have checked that the email is spelled correctly.

New user

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John T Smith

Community Expert

You replied with what you are doing, but not the program or service you are using

Is this a question about Acrobat, or the Document Cloud PDF Services?

J

Jenn14Author

Participant

I'm using Acrobat Reader DC

Nancy OShea

Community Expert

Acrobat Reader is a free PDF viewer. It allows you to view, sign, print, annotate and search PDF. If you need more than that, you should use paid Acrobat Pro DC.

Nancy O'Shea— Product User & Community Expert