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Participant
Oct 6, 2025 2:45 PM UTC
Question

구독 취소 해달라했더니 결제 2번이나 하셨어요

한국 시간 기준 7시 30분 쯤 어도비 플랜이 결제되어 플랜을 취소 했습니다.

이 부분을 환불 해달라고 문의를 진행했습니다만 환불은 커녕 한국 시간 11시 30분 쯤 또 한 번 결제를 하셔서 제 돈이 2배로 나갔습니다 빨리 두 결제 진행을 취소하고 환불 진행해주세요 

1 reply

justlearn
Community Expert
Community Expert
Oct 6, 2025 11:35 PM UTC

@?_?6223 Curious why did you pay for the plan then quickly canceled it? If you knew that you weren't planning to use it, why would you go through the payment. Anyways, did you buy your Adobe subcription on your mobile? If you purchased elsewhere, contact Google Play or Apple App store directly....that third-party manages the billing, cancellation, and refund requests, not Adobe directly.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions/td-p/15427692

 
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