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jalall23566010yk65
Participant
March 13, 2022
Question

After subscribed

  • March 13, 2022
  • 1 reply
  • 347 views

I subscribed and paid alredy but i cant make pdf file and ask me to subscribe again   how to solve this problem? 

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
March 14, 2022

Hi @jalall23566010yk65 

 

It could happen because of signing in with a wrong email when you purchased the Premium iOS subscription with a different ID and signed in into Reader mobile with a different one.

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

 

Thanks,

Harsh

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