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Shannon24145499809a
Participant
Apr 21, 2022 10:59 PM UTC
Answered

Cancelling a subscription

Trying to cancel a subscription and instructi9ns available don't work. No option to cancel seems to exist and no contact info other than this forum to seek advice.  Please anyone??

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    Jul 30, 2026 4:27 PM UTC

    Hi there


    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal


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    54 replies

    Divine_artistry9d59
    Participant
    Sep 11, 2026 9:57 PM UTC

    😤

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    Divine_artistry9d59
    Participant
    Sep 11, 2026 9:56 PM UTC

    Tried to convert files to pdf it is asking additional 60.00. I have paid for one 59.99 per year 

    What I get for that money anyway. 

    I can't even save pdf files ???

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    sharp_facefbe5
    Participant
    Sep 9, 2026 4:18 AM UTC

    Can I please get refund for my current subscription because I did not used it and dont want to use it anymore

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    That+User
    That+User
    Participant
    Jul 30, 2026 1:15 PM UTC

    I do not see the subscription available in that menu and directly from the app doesn’t work either I’m trying to resolve it without getting the bank to dispute it I have been trying to cancel it for a while 

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    Jul 30, 2026 4:27 PM UTC

    Hi there


    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal


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    Cassmarie
    Cassmarie
    Participant
    Jun 21, 2026 6:54 PM UTC

    I have been charged multiple times it wa supposed to be cancelled and never was and I want a refund and it cancelled 

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    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    Jun 22, 2026 7:25 AM UTC

    Hello ​@Cassmarie, 
     

    Thanks for sharing your concern. We understand this situation can be frustrating.

     

    Please refer to the following article for guidance on Acrobat Reader Mobile and Adobe Scan Premium subscriptions, including trial cancellations, billing inquiries, subscription management, and refund-related requests:

     

    The article addresses the most common scenarios and outlines the available next steps for assistance.

     
    ~Tariq

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    John38107515m6p5
    Participant
    Jun 18, 2024 8:06 AM UTC

    If you want to cancel, you will need to contact them by sending them an email. I tried calling the phone number but there is an automatic message saying the person is unavailable. 

    Don't waste your time. The links they provide above on how to cancel are no help as the screen does not have the option that they say it does. I tried via the chat with three seperate agents and they tried to sell me a discounted plan. However when I instisted that they cancel the plan the just ended the chat. 3 TIMES. 

    I wasted over an hour on this. Very disappointing as I always thought Adobe was a reputable and professional company but this is very underhand and they put themselves in the same category as dodgy scam artists.

    I am now waiting on them to confirm the cancelation of my plan via email so hopefully that will work

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Jun 18, 2024 5:50 PM UTC

    Hi @John38107515m6p5,

     

    Thakns for writing in!

     

    I just checked your account details. 

    In your case, the help articles would not be of much help because the subscription you hold is a Team License.

     

    Also, the status of your license is in cancelling phase, and should be done by 27th June, when the term ends.

     

    Hope this helps.


    -Souvik

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    alan31085058xk86
    Participant
    Jul 14, 2023 4:32 PM UTC

    I got billed and it's not showing anywhere in any App Store. I want it stopped and I want my money back. I WILL file a theft report 

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Jul 17, 2023 8:05 AM UTC

    Hi @alan31085058xk86,

     

    Hope you are doing well. 

     

    I checked your account, and the refund for your subscription has already been issued.

     

    Once a refund is issued, settling on the source account generally takes 5-7 business days.

     

    If the amount does not reflect post the said time, I suggest contacting your bank to get the amount settled.

     

    -Souvik

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    Latrell28508671v4to
    Participant
    Feb 21, 2023 4:22 AM UTC

    If you have a galaxy, go to the galaxy store and you will be able to cancel your subscription there. Go to menu the subscriptions and hit the cancel button.

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      Great and Golden studio
      Participant
      Feb 8, 2023 3:00 PM UTC

      Hello, I am trying to write for the third time, because chat bot ignores my question and leaves the chat. 

      I want to cancel my account, because I do not need it anymore. Why do I have to pay additional 180 Eur for that? Could you please explain me, what is the right time to cancel, so that I do not need to pay such amount?

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      myneni28180358659h
      Participant
      Jan 31, 2023 12:33 AM UTC

      Trying to cancel the subscription on the 10th day but I was unable to.Now I am charged for a subscription

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