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Shannon24145499809a
Participant
April 21, 2022
Answered

Cancelling a subscription

  • April 21, 2022
  • 15 replies
  • 14671 views

Trying to cancel a subscription and instructi9ns available don't work. No option to cancel seems to exist and no contact info other than this forum to seek advice.  Please anyone??

    Correct answer S_S

    @Erlmeier 

     

    Hello,

     

    Sorry for the delayed response.

     

    So, a mobile-based subscription can be canceled directly from the subscriptions option on the store you are using.

     

    For Google Play Store:

    1. Open the Google Play Store App.
    2. At the top right, tap the profile icon.
    3. Tap Payments & subscriptions. Subscriptions.
    4. Select the subscription you want to cancel.
    5. Tap Cancel subscription.
    6. Follow the instructions.

     

    For Apple AppStore: 

    1. Open the Settings app.
    2. Tap your name.
    3. Tap Subscriptions.
    4. Tap the subscription.
    5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button, the subscription is already canceled.

     

     

    For Galaxy Store:

    After logging in to Galaxy Store, tap “Menu,” tap “Subscriptions,” select the app from the list, then tap “Unsubscribe” to cancel the subscription.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    15 replies

    J
    John38107515m6p5
    Participant
    June 18, 2024

    If you want to cancel, you will need to contact them by sending them an email. I tried calling the phone number but there is an automatic message saying the person is unavailable. 

    Don't waste your time. The links they provide above on how to cancel are no help as the screen does not have the option that they say it does. I tried via the chat with three seperate agents and they tried to sell me a discounted plan. However when I instisted that they cancel the plan the just ended the chat. 3 TIMES. 

    I wasted over an hour on this. Very disappointing as I always thought Adobe was a reputable and professional company but this is very underhand and they put themselves in the same category as dodgy scam artists.

    I am now waiting on them to confirm the cancelation of my plan via email so hopefully that will work

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 18, 2024

    Hi @John38107515m6p5,

     

    Thakns for writing in!

     

    I just checked your account details. 

    In your case, the help articles would not be of much help because the subscription you hold is a Team License.

     

    Also, the status of your license is in cancelling phase, and should be done by 27th June, when the term ends.

     

    Hope this helps.


    -Souvik

    A
    alan31085058xk86
    Participant
    July 14, 2023

    I got billed and it's not showing anywhere in any App Store. I want it stopped and I want my money back. I WILL file a theft report 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 17, 2023

    Hi @alan31085058xk86,

     

    Hope you are doing well. 

     

    I checked your account, and the refund for your subscription has already been issued.

     

    Once a refund is issued, settling on the source account generally takes 5-7 business days.

     

    If the amount does not reflect post the said time, I suggest contacting your bank to get the amount settled.

     

    -Souvik

    L
    Latrell28508671v4to
    Participant
    February 21, 2023

    If you have a galaxy, go to the galaxy store and you will be able to cancel your subscription there. Go to menu the subscriptions and hit the cancel button.

      W
      Whimsical_leader15A8
      Participant
      February 8, 2023

      Hello, I am trying to write for the third time, because chat bot ignores my question and leaves the chat. 

      I want to cancel my account, because I do not need it anymore. Why do I have to pay additional 180 Eur for that? Could you please explain me, what is the right time to cancel, so that I do not need to pay such amount?

      M
      myneni28180358659h
      Participant
      January 31, 2023

      Trying to cancel the subscription on the 10th day but I was unable to.Now I am charged for a subscription

      D
      Donna256916239hv9
      Participant
      January 8, 2023

      For the love of God. Just cancel my subscription. I have tried all possibilities. What is it with you people making it so difficult to cancel

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      January 9, 2023

      Hi @Donna256916239hv9,

       

      Sorry for your experience!

       

      Would you mind checking the steps here to go through the process smoothly: How to cancel Adobe trial or subscription

       

      Hope this helps.

       

      -Souvik.

      F
      FAITH273277475lmm
      Participant
      November 28, 2022

      Cancel my subscription 

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      November 28, 2022

      Hi @FAITH273277475lmm,

       

      Thank you for writing in. 

       

      Would you mind checking with the above links in order to proceed with the cancellation?

       

      Let us know if the links do not work for you.

       

      -Souvik.

        M
        mashon27052379n8f3
        Participant
        November 9, 2022

        I would like to cancel my subscription as of Nov. 9, 2022- Please cancel my free trial subscription.

        Thank you

        Mashon Valentine

        fourvals1@gmail.com

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        November 9, 2022

        Hi @mashon27052379n8f3,

         

        Per the description, I understand that you want to cancel your subscription.

         

        You may learn more from here if you've a subscription through Apple Store: If you want to cancel a subscription from Apple - Apple Support. 

         

        Google Play Store:

        Cancel, pause, or change a subscription on Google Play - Android - Google Play Help

         

        Samsung Galaxy Store:

        How Do I Cancel a Subscription in Galaxy Store (samsung.com)

         

        Let me know if this helps.

         

        -Souvik.

          J
          Jonah26995671nkid
          Participant
          November 15, 2022

          I signed up on my PC. Is there yet another link for that one?

          And why the fukc can you not just put all these up on your website?

          Your 1800 number is fukcing fake too

           

          L
          Lira26324631kzi0
          Participant
          September 28, 2022

          I spent about 30 minutes trying to cancel a free trial.  Finally, I found it.  I don't know why the Administrator of this site did not just send everyone this link.  Geez!

           

           

          There is a way to cancel.  Go to this link:  

          https://helpx.adobe.com/manage-account/using/cancel-subscription.html

           

          Choose the tab that says "Manage Plans" - that will tell you steps to do it.

           

          S_S
          Community Manager
          S_SCommunity Manager
          Community Manager
          September 28, 2022

          Hi @Lira26324631kzi0,

           

          Thank you for your insights. The link you shared works only if you have a desktop subscription model.

           

          Since this is a mobile-specific board, mobile subscriptions are not shown on the same page and thus the links shared above for store operators.

           

          -Souvik.

            M
            mzhwalsrode
            Participant
            August 19, 2022

            Ich möchte mein kostenloses Adobe Acrobat Reader Test-Abbonnement zeitgerecht vor dem 20.08.22 kündigen, finde auf ihren umfangreichen Seiten aber keine entsprechenden Button.

            Kontoinhaber: Hans Werner Meyer zur Heide Email: 

             

            [PI removed by moderator]

            S_S
            Community Manager
            S_SCommunity Manager
            Community Manager
            August 19, 2022

            @mzhwalsrode Hi,

             

            I hope you are doing well. Per the description, I understand that you want to cancel the subscription.

             

            It depends upon the store from where you need to cancel. You may follow the below steps as per your platform to cancel the subscription:

             

            Apple AppStore:

             

            1. Open the Settings app.
            2. Tap your name.
            3. Tap Subscriptions.
            4. Tap the subscription.
            5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. The subscription is already canceled if there is no Cancel button or you see an expiration message in red text.

             

            You may learn more from: If you want to cancel a subscription from Apple - Apple Support. 

             

            Google Play Store:

            Cancel, pause, or change a subscription on Google Play - Android - Google Play Help

             

            Samsung Galaxy Store:

            How Do I Cancel a Subscription in Galaxy Store (samsung.com)

             

            Let me know if this helps.

             

            Thanks,

            Souvik. 

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