Skip to main content
madelinea86591267
madelinea86591267
Participant
February 7, 2022
Question

Cannot Restore Purchase

  • February 7, 2022
  • 1 reply
  • 935 views

I purchased the Acrobat app back in October 2021 (the subscription is still active) and have been using the premium features since then. Now suddenly the app says I'm a free user and I cannot restore the purchase. I either need a refund or someone to restore these features that I've already paid for. No one I've talked to so far has been any help.

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
February 8, 2022

Hi @madelinea86591267 

 

It could happen because of signing in with a wrong email when you purchased the Premium iOS subscription through Apple ID and signed in into Reader mobile with Adobe ID, which had the same email addresses. 

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

 

Thanks,

Harsh

C
Christopher23308202kwoa
Participant
February 24, 2022

I'm having the same problem - I purchased the year-long subscription and my app will not allow me to use the premium features. 

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
February 24, 2022

Hi @Christopher23308202kwoa 

 

As you have purchased the subscription but are unable to use the premium features, it could be because you might be signed in with a different email. Please check your email used on the app and if it is not the one on which the plan is active then you need to use the correct email.

 

~Harsh

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices