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asrmurthy1
Participant
August 23, 2021
Question

Cannot select Adobe acrobat as default in my android mobile

  • August 23, 2021
  • 1 reply
  • 848 views

I could able to open few pdf files. The following message is appearing:

 

'The file could not be accessed.  Check your connection or make file name shorter.'

 

Some files do not show download option.

 

Moreover, I could not make Adobe Acrobat reader as default App.

'This app is set to open by default for some actions'. 

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
August 24, 2021

Hi @asrmurthy1,

 

Hope you are doing well.

As you have mentioned that you are not able to open PDFs and also, not able to make Acrobat Reader mobile as default PDF viewer. Would you mind sharing some details to understand the issue better:

  1. Is this error coming with files which are on saved locally or which are saved on Document Cloud storage?
  2. Follow the steps provided in this community post and let us know if it works:

https://community.adobe.com/t5/acrobat-reader-mobile/error-while-opening-downloaded-pdf-files/td-p/11687349

 

Also check the help document below to make Acrobat Reader as default PDF viewer.

https://www.adobe.com/devnet-docs/acrobat/android/en/openfiles.html

 

Let us know for any other information, we are here to help.

 

Thanks,

Harsh

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