Skip to main content
J
Jose Miguel26896971wwpk
Participant
November 18, 2022
Question

CANNOT USE ADOBE ACROBAT READER AND EDIT EVENTHOUGH I AM SUBSCRIBED TO PREMIUM UNTIL PARIL 2023

  • November 18, 2022
  • 1 reply
  • 424 views

I AM SUBSCRIBED UNTIL APRIL 23, 2023. BUT IT SHOWS I AM A FREE USER. I DOD NOT HAVE ANY PROBLEMS UNTIL APP WAS UPDATED AND IT WNATS ME TO PAY AND  SUBSCRIBE TO ANOTHER APP ADOBE PDF CONVERTER AND EDITOR. TRIED TO RESTORE PURCHASES ON THE APP, RE INSTALL APP, UPDATE APP, UPDATE IOS, BUT STILL CANNOT USE. YOU SHOULD REIMBURSE MY SUBSCRIPTION FOR THE PAST MONTH AND SUCCEEDING MONTHS IF YOU CANNOT FIX THIS.

This topic has been closed for replies.

1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
November 24, 2022

Hello @Jose Miguel26896971wwpk 

 

I hope you're doing great, and sorry for the trouble.

 

Could you please Restore the Purchase and send us a video or screenshot of the error message while restoring the purchase, so we can report the issue to the backend teams and help you with a resolution?
To Restore the purchase, kindly refer to this help page: https://community.adobe.com/t5/acrobat-reader-mobile-discussions/cannot-use-adobe-acrobat-reader-and-edit-eventhough-i-am-subscribed-to-premium-until-paril-2023/td-p/13354842.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices