CANNOT USE ADOBE ACROBAT READER AND EDIT EVENTHOUGH I AM SUBSCRIBED TO PREMIUM UNTIL PARIL 2023

[Jose Miguel26896971wwpk]

I AM SUBSCRIBED UNTIL APRIL 23, 2023. BUT IT SHOWS I AM A FREE USER. I DOD NOT HAVE ANY PROBLEMS UNTIL APP WAS UPDATED AND IT WNATS ME TO PAY AND  SUBSCRIBE TO ANOTHER APP ADOBE PDF CONVERTER AND EDITOR. TRIED TO RESTORE PURCHASES ON THE APP, RE INSTALL APP, UPDATE APP, UPDATE IOS, BUT STILL CANNOT USE. YOU SHOULD REIMBURSE MY SUBSCRIPTION FOR THE PAST MONTH AND SUCCEEDING MONTHS IF YOU CANNOT FIX THIS.

[Krutikka D]

Hello @Jose Miguel26896971wwpk 

I hope you're doing great, and sorry for the trouble.

Could you please Restore the Purchase and send us a video or screenshot of the error message while restoring the purchase, so we can report the issue to the backend teams and help you with a resolution?
To Restore the purchase, kindly refer to this help page: https://community.adobe.com/t5/acrobat-reader-mobile-discussions/cannot-use-adobe-acrobat-reader-and....

Hoping to hear from you soon.

Regards,

Krutikka