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楚
楚予227814212wn4
Participant
January 22, 2022
Question

Cant get adobe acrobat premium

  • January 22, 2022
  • 1 reply
  • 341 views

 

 

I have subscription Adobe Acrobat Premium yearly package, but cant using now.

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
February 8, 2022

Hi @楚予227814212wn4 

 

Sorry for the delayed response, It could happen because of signing in with a wrong email when you purchased the Premium iOS subscription through Apple ID and signed in into Reader mobile with Adobe ID, which had the same email addresses. 

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

 

Thanks,

Harsh

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