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Cindyhu2322
Participant
June 24, 2020
Question

Change not saved on google drive

  • June 24, 2020
  • 1 reply
  • 487 views

I had a form in my google drive, and I used Acrobat Reader Mobile to fill it. However, when I used my computer to read the form in google drive, the file wasn't filled. (But in the mobile, the file was filled.) Could someone help me to fix the problem? I had checked the internet is well, and refreshed my mobile for several times. Thank you!

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1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
July 3, 2020

Looks like that file is not synchronizing with your cloud storage service. This is just a guess, I may be wrong.

 

But have you verified if in both of  your Google Drive service integration and the Acrobat Reader mobile app are configured appropriately? (or need to be re-configured)

C
Cindyhu2322Author
Participant
July 3, 2020

Yes, I have verified if in both of  your Google Drive service integration and the Acrobat Reader mobile app. I checked that. I'm not sure if the app has any problems to connect to the Internet in my device. (Other apps can connect to the internet.)

 

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
July 4, 2020

Review this guidance and see if it is useful :

 

https://www.adobe.com/devnet-docs/rm/ios/acrobatios_en/connectors.html 

 

The link above was originally posted in this thread: https://community.adobe.com/t5/acrobat-reader-mobile/how-do-i-sync-files-across-devices/td-p/9290339?page=1  by MobileCKDeveloper

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