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Participant
Oct 19, 2025 10:52 PM UTC
Question

Cobro por cancelar suscripción

Yo ya había cancelado mi prueba gratis de Adobe e igual me cobró el día de hoy 19/10. Inmediatamente cancelé el día de hoy todo plan con Adobe, y me salió esto, con lo cual entiendo que ¿me van a devolver el dinero verdad?

 

Cancellation details include:

Affected plan

Subscription

Annual plan, paid monthly

S/ 80.65/mo

 

Prorated refund

S/ 80.65

(incl. tax)

 

TOTAL REFUND

S/ 80.65

 

You'll receive a refund of S/ 80.65.

This refund is for the paid period remaining in your Acrobat Pro subscription, which you'll receive within 5 business days.

 

Plan date

Access to your plan will end immediately.

 

Apps

You will no longer have access to your applications, nor most of the services included in your paid plan.

 

Storage

Your cloud storage will be reduced to 5GB. If it remains over this limit, you have 90 days to reduce your online usage or you could lose access to some or all of your files saved on the Creative Cloud servers. Learn more about cloud storage

 

Files

If you saved your work on your computer, you continue to have access to those files on your device.

 

5 replies

Participant
Oct 26, 2026 12:36 PM UTC

Yo ya había cancelado mi compra gratis de Adobe e igual me cubrió el día de hoy 26/10. Inmediatamente cancelado el día de hoy todo plan con Adobe, y me salud esto, con lo cual entiendo que ¿me van a desarrollar el dinero verdad?

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Amal Jaiswal
Community Manager
Community Manager
Oct 26, 2026 7:00 PM UTC

Hi there,

Hope you're doing well, and thank you for reaching out.

We're sorry for the trouble you are experiencing.

To help you better understand the cancellation process and applicable refund policies, we recommend reviewing this helpful guide: https://adobe.ly/3SKPtNi

The article provides detailed information and steps to help you navigate the process smoothly.

We hope this helps. If you have any questions or run into difficulties along the way, please don't hesitate to let us know. 

Regards,
Amal

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justlearn
Community Expert
Community Expert
Oct 20, 2025 6:12 AM UTC
Participant
Oct 20, 2025 12:39 PM UTC

Pero se me devolverá el dinero, si o no?

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justlearn
Community Expert
Community Expert
Oct 21, 2025 5:59 AM UTC

@Marian Ariadne_Montal8220 not with Adobe. Is that from Google or Apple? It says Refund of 

Prorated refund

S/ 80.65

(incl. tax)

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