Free Trial Charged Immediately — Request for Resolution
Hello,
On August 8, 2025, I signed up for what was clearly labeled as a 7-day free trial of Adobe Acrobat Premium through the App Store. I clicked the “Free Trial” button, was directed to my Apple billing confirmation, and accepted. I was given instant access to the service.
However, the very next day (August 9), Apple attempted to charge my account $14.99 — well before the trial period should have ended on August 15. The payment failed only because I do not have an active payment method listed. I canceled the subscription on August 10, yet my account still shows access until September 8, as if I had paid for a full month.
This situation is misleading for the following reasons:
- The subscription never displayed any “trial ends on…” date, which contradicts the free trial offer.
- I was billed immediately instead of at the end of the trial.
- I effectively did not receive any free trial, even though I accepted an offer that said I would.
I request that Apple investigate this billing error, confirm why the free trial was not honored, and ensure that no charges are processed to my account for this subscription.
Thank you for your prompt attention to this matter.
-Tyra M
AdChoices