Help me

Question

Dear Adobe Support Team,I am writing to formally complain about repeated unauthorized charge attempts made after I canceled my subscription during the first day of the free trial period.Despite the fact that the contract was terminated within the free trial and no charges should apply, your system attempted to charge my bank account four times for $55 USD. These attempts were unsuccessful only because there were insufficient funds on my account.I consider these actions a violation of the subscription terms and of my consumer rights. After canceling the trial, no payment attempts should have been made at all.I kindly but firmly request that you:Immediately stop all further charge attemptsPlease take this matter seriously and resolve it as soon as possible. I am waiting for your written confirmation.Sincerely,Tatyana Masуenko&#9878;&#65039;

creative explorer · Answer

@tetyana_9312 I hate to be the bearer of bad news to you....but it isn't Adobe who is charging you...it's either Google or Apple. Because you are making a post in the Acrobat Reader Mobile forum, this would mean you may have made the purchase on your mobile device may it be Google Play Store or Apple App store, you need to contact thm directly. Adobe does not have access to your accounts and billings.

Now, a refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. IF you are a past user that has used a trial versions and then cancel it, the company may not cancel it and charge you for the app.

Here’s how to cancel based on your subscription type:

On Android: Use our automated cancellation form to submit your request. It only takes a few moments.
On iOS (iPhone or iPad): To cancel your subscription, follow the instructions outlined in the help article.

https://community.adobe.com/t5/adobe-scan-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions/td-p/15427706

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