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K
kamc36326133
Participant
October 10, 2018
Answered

hyperlink dont work in ipad

  • October 10, 2018
  • 5 replies
  • 7452 views

I have created hyperlinks in pdf file ("Go to a page view" and "button" functions within the same document, not website) on PC, but they does not work in ipad. They still work when previewing in OneDrive (both app and website) by using ipad. What's wrong with the Acrobat Reader??

Thanks!

This topic has been closed for replies.
Correct answer derek lau @ adobe.com

hi kamc36326133,

The latest version 18.10.00 version is available in AppStore. Could you please try to update it to see if it works for you now?

Thank you,

-derek

5 replies

R
rxtrader
Participant
May 17, 2022

Version I'm on:  22.04.00 (20220421.155212)

R
rxtrader
Participant
May 17, 2022

Oops... wrong thread 

justus_riley
justus_riley
Participant
October 15, 2018

version 18.1 is working correctly now for all links and interactivity.

    D
    Adobe Employee
    derek lau @ adobe.com
    Adobe Employee
    October 15, 2018

    hi kevin.heinl,

    I'm glad to hear that it works for you.

    Cheers,

    -derek

    D
    Adobe Employee
    derek lau @ adobe.comCorrect answer
    Adobe Employee
    October 15, 2018

    hi kamc36326133,

    The latest version 18.10.00 version is available in AppStore. Could you please try to update it to see if it works for you now?

    Thank you,

    -derek

    K
    kamc36326133Author
    Participant
    October 16, 2018

    All the links and bottoms works properly. Great!!

    Thanks Adobe team for the swift action

    D
    Adobe Employee
    derek lau @ adobe.com
    Adobe Employee
    October 16, 2018

    hi kamc36326133,

    I'm glad to hear that it works for you.

    Cheers,

    -derek

      justus_riley
      justus_riley
      Participant
      October 11, 2018

      meenakshin83966505​,

      I need the hyperlinking, text field, dropdown and checkbox functionality of the Interactive PDFs in Adobe Reader DC on iOS devices. I work for a very large scale automotive company in North America and your glitches that have stripped the functionality from our interactive PDF files has outraged myself and my company especially since the functionality has never been an issue on iOS devices for the last 5 years.

      I fully expect a new release of your Adobe Reader DC on iOS devices with the interactive capabilities restored by the end of day today or I will expose your astronomical flaws all over social media. Totally unacceptable!

        Pat Wibbeler
        Adobe Employee
        Pat Wibbeler
        Adobe Employee
        October 11, 2018

        HI,

        Again, we are sorry about the links. However, as far as we know, the other interactive features you mention (checkboxes eg) still work (I just tested many of them to reconfirm). If you see something different, please share a sample file with me via direct message.

        Unfortunatey, releasing an update is not something that can happen “today”, so threats won’t help (as much as a sympathize with wanting to share frustration when something like this happens). We go through extensive testing prior to a release and we like to batch fixes together so we aren’t updating any more than we have to. We just submitted a new version to Apple for review And it contains the link fix and a fix for several other issues. Apple’s review process is unpredictable. That process will likely take through the weekend at least.

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        October 10, 2018

        Hi Kamc,

        Thank you for reporting the issue.

        The team is working on the fix for this issue.

        We plan to release a fix in the near future.

        We are sorry for the inconvenience.

        Regards,

        Meenakshi

          K
          kamc36326133Author
          Participant
          October 11, 2018

          The strangest phenomenon is that i can use the functions 5 months ago, but the links are malfunctioned now, since the same file is put in the same ipad and opened with the same Adobe Reader......

          Hope your team repair the error asap. Thx!!!

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