I am being charged twice (29.37 each). Please search all accounts linked to my card and cancel all active subscriptions.

Forum|Forum|1 month ago
April 10, 2026
2 replies
61 views

I am being charged twice (29.37 each). Please search all accounts linked to my card and cancel all active subscriptions.”

Correct answer Amal Jaiswal

Hi there,

Hope you are doing well and thanks for reaching out. I am sorry for the trouble you are experiencing.

I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to trak any active subscription. If you feel this is a unauthorized charge, please check the steps shared in the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that works.

Regards

Amal

jane-e

Community Expert

@Nirjala wrote: “Please search all accounts linked to my card and cancel all active subscriptions.”

You might repost on the Account, Payment, & Plan forum if you still need assistance.

https://community.adobe.com/account-payment-plan-4

Jane

Amal Jaiswal

Correct answer

Community Manager

Hi there,

Hope you are doing well and thanks for reaching out. I am sorry for the trouble you are experiencing.

I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to trak any active subscription. If you feel this is a unauthorized charge, please check the steps shared in the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that works.

Regards

Amal

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