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Simon3883
Simon3883
Participant
May 13, 2026
Answered

I can't excess my subscription on mobile

  • May 13, 2026
  • 1 reply
  • 16 views

As my subscription, I can't use all of premium features. 

    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you are doing well and sorry for the trouble. 

     

    Would you mind sharing what happens when you try to use the premium features? Do you get any error message? If yes, please share the screenshot of the same for more clarity.

    You may also try to logout of the application, reboot the devive once and relogin using your Adobe credentials and see if that works. 

    If it still doesn’t work, tap on the profile icon > Subscriptions > Restore purchase and reboot the application and check. 

     

    Let us know how it goes. 

     

    ~Amal

    See what's new in Acrobat Mobile, straight from the Announcements page.

     

     

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    May 14, 2026

    Hi there 

     

    Hope you are doing well and sorry for the trouble. 

     

    Would you mind sharing what happens when you try to use the premium features? Do you get any error message? If yes, please share the screenshot of the same for more clarity.

    You may also try to logout of the application, reboot the devive once and relogin using your Adobe credentials and see if that works. 

    If it still doesn’t work, tap on the profile icon > Subscriptions > Restore purchase and reboot the application and check. 

     

    Let us know how it goes. 

     

    ~Amal

    See what's new in Acrobat Mobile, straight from the Announcements page.

     

     

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