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Issue sending a File [PDF to WhatsApp]

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After the last update for iPhone on August 1st (Version 23.07.00) when sending a Document, the receiving party doesn't receive the document but a link asking to download the Acrobat Reader app. This is happening when sharing on WhatsApp.

[PDF to WhatsApp] added to title for clarity

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Souvik SadhuCorrect answer

Legend

Hi @ARIF324307747tmv, Please update the application to the latest version.

The fix has been released with the update.

-Souvik

A

ARIF324307747tmv

Participant

I also facing same issue when i want to send document to friend or family , but they are recieving message to.download the "pdf file reader" , irs really embarrasing.

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Souvik SadhuCorrect answer

Legend

Hi @ARIF324307747tmv, Please update the application to the latest version.

The fix has been released with the update.

-Souvik

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A

ARIF324307747tmv

Participant

I used to download free epapers on telegram and daily would sebd to family and friends on whatsapp do they would read, now even latest updated pdf version i have on both my personal mobiles phones.. but when i am sending the pdf soft copy of epaper, its showing message at recepient " I will recommend you this simple....pdf reader" which is disturbing and embarrassing and bizzarre to both parties...

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G

Guilherme3047802491ci

Participant

The same here. It's impossible to share any pdf file through WhatsApp

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Souvik Sadhu

Legend

Hi @Guilherme3047802491ci,

Thanks for reporting the issue.

The team is working on the edge cases where the files are not getting shared.

It will be fixed with the upcoming update.

-Souvik

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D

Derek Lau

Adobe Employee

hi all,

The Acrobat Reader 23.07.01 is available now in App Store and it should resolve the issue. Please try to update the latest version of Acrobat Reader and let us know if it works?

Thank you all for the patience.

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S

Samuel31445481rcfeAuthor

Participant

Hello Derek,

The update didn't resolve the issue. Still the same.

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D

Derek Lau

Adobe Employee

hi Samuel31445481rcfe,

We are sorry for any inconvenience. Could you please double check the Acrobat Reader iOS version on your device? If it is the latest Acrobat Reader iOS 23.07.01 and the issue still persists, we apologize the experience you have. Would you mind to provide us info to understand your circumstance,

1. What version of WhatsApp on your device?

2. What iOS device and model you have? What version of iOS on your device?

3. Could you please provide the exact step by step to instruct how to reproduce the issue? It would be very helpful if you could also provide the screenshot recording to demo it.
Thank you for your patience.

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P

PAOLA31579836kekf

Participant

"send a copy" is networking Adobe instead of sending a copy of the edited PDF file it sends a link to the recipient to download Adobe reader. and I'm not paying PRO to send a link for people to download an app.

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Y

Yamanegy

Participating Frequently

I agreed

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J

Javier31451884fbnn

Participating Frequently

Hi @Roberto31520962iho6 @Javier31451884fbnn @Yamanegy @Samuel31445481rcfe @PAOLA31579836kekf,

As Derek mentioned, the team is aware of the issue and looking to implement the fix in the coming update.

I will update the thread once I hear from the team.

-Souvik

Have anyone found a solution ?

I tried uninstalling the app, all apps (WhatsApp, Adobe) are on their latest version. But, still when trying to send a PDF through WhatsApp instead of sending the document, it sends a link to download Adobe.

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