Refund request

@jeong_8497 It isn't likely Adobe who is charging you because this was posted in the Reader Mobile, it almost always means the transaction was handled by the platform's native store, not Adobe directly. You are essentially making an "In-App Purchase." The payment method on file is charged by Apple, or Google, who then remit a portion of the payment to Adobe. 

Because the payment was processed through as Apple, or Google, (depending on what device you used), those companies hold the billing relationship with you as a customer. Adobe, in this context, does not have the ability to access the accounts, billings, or even initiate or process a refund back to the user's credit card or account balance. 

Here’s how to cancel based on your subscription type:

• On Android: Use our automated cancellation form to submit your request. It only takes a few moments.
• On iOS (iPhone or iPad): To cancel your subscription, follow the instructions outlined in the help article.

For more info on How to cancel Acrobat Mobile:

To cancel a  Reader Mobile subscription, you must cancel through the app store where you subscribed—it will depend on the mobile device, Google Play for Android, Apple App Store for iPhones/iPads.

For example, on my Google Pixel 8:

1. Open the Google Play Store app on your Google Pixel 8.
2. Tap your profile icon in the top-right corner of the screen.
3. Tap "Payments & subscriptions" from the menu that appears.
4. Tap "Subscriptions" to view a list of all your active subscriptions.
5. Select the Adobe Acrobat subscription from the list.
6. Tap "Cancel subscription".
7. Follow the on-screen instructions and select a reason for cancellation to complete the process. 

On my Pixel, I even went to Acrobat Reader Mobile:

1. Tap the profile icon (top-right corner).
2. Tap "Subscriptions".
3. Tap "Manage subscriptions", which will open the Google Play Store subscription page.
4. Follow the on-screen prompts in the Play Store to cancel the subscription. 
   
   For more information to cancel:
   https://community.adobe.com/t5/acrobat-reader-mobile-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions/td-p/15427692?linkId=100000396467912