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nicolau_3054
Participant
August 19, 2025
Answered

Refund Request

  • August 19, 2025
  • 2 replies
  • 410 views

I have applied for a free trial plan and cancelled it days before the trial expired. I was then charged even though I was not using Premiere at all, seeing my falling apart laptop couldnt handle it. I was then charged £33 even though I cancelled (I didnt have enough money). I contacted customer service and all I got was replies on how to change my plan, even though you have to pay already. Now I have payed and its charging me till the next month. This is a frustrating situation I want a refund as I have not even been able to use premiere pro

Correct answer Amal.

I payed for plan, and had it cancelled.  im also going to be charged till next month to apparently I just want a refund


Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

To know more about managing your Adobe Subscription, please check the help article https://adobe.ly/3JG7yHB  and see if that works.

 

~Amal

2 replies

K
kruukruu~
Participating Frequently
September 1, 2025

hi adobe! please hear my plea. i literally cancelled my monthly plan not even an hour later after i accidentally puchased it. no email was sent to me but i have cancelled my subscription in apple pay already. i haven't gotten my refund still. i need my money back for i am just a student.

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natane_3429
Participant
August 19, 2025

Hi @nicolau_3054  I came on here to say the same thing & I can't uninstall the app because it needs an update & keeps asking me to update my payment & I don't have it. I canceled well before the due date. In fact it made me do it twice. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 19, 2025

    Hi there 

     

    Hope you are doing well and thanks for reaching out, we are sorry for the trouble you are experiencing. 

     

    I have checked your Adobe account and unable to find any active/paid plan for Adobe Acrobat. To uninstall the application from your device please run uninstall the app as any other app  and reboot the device once. 

     

    Let us know if you experience any trouble and need more help.

     

    ~Amal

    N
    nicolau_3054Author
    Participant
    August 19, 2025

    I payed for plan, and had it cancelled.  im also going to be charged till next month to apparently I just want a refund

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