Skip to main content
Participant
October 7, 2025
Question

Refund request

  • October 7, 2025
  • 1 reply
  • 66 views

I've subscribed to adobe premium thinking I'd get a free tria, used it and cancelled it on the same day and was charged with the year subscription. I'm requesting a refund since I thought I had my free trial, I wouldn't have subscribed to it without testing.

1 reply

creative explorer
Community Expert
Community Expert
October 7, 2025

@ana_3658 Adobe may operate on a single, fixed time zone for billing, regardless of where and when the customer cancels the trial version. So, you likely got billed a year subscription. Just go back into adobe.com, and cancel it NOW, and don't wait until the last second! https://community.adobe.com/t5/acrobat-reader-mobile-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions/td-p/15427692

Before you proceed, here’s what you need to know about refunds:

  • If you cancel within 14 days of your original purchase, you’ll get a full refund.
  • If you cancel after 14 days, your subscription will remain active until the end of the current billing period, but no refund will be given. For full details, please review our Subscription Terms & Cancellation Policy.
m