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January 3, 2026
Question

Refund Request for Trial Subscription Charged

  • January 3, 2026
  • 1 reply
  • 249 views

Dear Support Team,

 

I am writing to inform you that I opted for the 7-day free trial and cancelled the subscription on the same day. However, an amount of ₹1,349 has been deducted from my account.

 

The UPI reference number for this transaction is 102374127253.

 

Since the subscription was cancelled within the trial period, I kindly request you to look into this matter and process a refund at the earliest.

 

Please let me know if any additional details are required from my side.

 

Thank you for your support.

 

Regards,

Aqsa Ahmed

1 reply

creative explorer
Community Expert
Community Expert
January 3, 2026

@aqsa_8705 I hate to be the bearer of bad news here, but because you likely bought Acrobat Reader on your mobile device, it isn't likely Adobe who is charging you, its almost likely means the transaction was handled by the platform's native store, not Adobe directly. You are essentially making an "In-App Purchase." The payment method on file is charged by either Apple, or Google, who then remit a portion of the payment to Adobe. Which means, you need to touch base with those guys not Adobe. 

I get you may be frustrated, because the payment was processed through as Apple, or Google, Adobe, in this context, does not have the ability to access your accounts, billings, or even initiate or process a refund back to your credit card or account balance.... For full details, please review the Subscription Terms & Cancellation Policy. As well about cancelling Acrobat Reader Mobile subcriptions too: https://community.adobe.com/t5/acrobat-reader-mobile-discussions/how-to-cancel-acrobat-mobile-or-sca...

To cancel a Reader Mobile subscription, you must cancel through the app store where you subscribed—it will depend on the mobile device, Google Play for Android, Apple App Store for iPhones/iPads:

  • On Android: Use our automated cancellation form to submit your request. It only takes a few moments.
  • On iOS (iPhone or iPad): To cancel your subscription, follow the instructions outlined in the help article.


Good luck! 

m