Restoring purchase

Forum|Forum|3 years ago
February 18, 2022
1 reply
557 views

I am currently having trouble with restoring my purchase. The message keeps saying error. I've tried to delete and download again but the same message keeps popping up. Anyone know how to fix ?

thank you.

This topic has been closed for replies.

Harsh Vardhan Pareek

Community Manager

Hi @judy228556130e0v

It could happen because of signing in with a wrong email when you purchased the Premium iOS subscription through Apple ID and signed in into Reader mobile with Adobe ID, which had the same email addresses.

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

Thanks,

Harsh

G

Gael23482797ixfi

Participant

Hello I am having the same problem and unfortunately it is not working either with the Apple ID sign in procedure...

Here is a screenshot of the message...

Please assist me.

Thanks

Harsh Vardhan Pareek

Community Manager

Hi @Gael23482797ixfi

It happens when the email ID used in the application is not the same on which the subscription is purchased. Kindly check out this discussion link on a similar issue and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipad-pro-2021-stopped-working/td-p/12684802

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