Saving

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any ideas why my download are not saving and this also happens when saving to folders in my onedrive

Amal.Correct answer

Legend

Hi there

Hope you are doing well and thanks for reaching out.

This is a known issue and our engineering team is working on it, while we do not have any fixed time-line, we will keep you posted as soon as we get any information to share.

Thanks for your understanding.

jane-e

Community Expert

@petunia_1552

You didn't say which Adobe application you are using, but I see "Try AI Assistant" in your screenshot. I've moved your post from Using the Community to the Adobe Acrobat Reader forum.

Are you on Android or iOS? Which version?
Where are the files that you are downloading and what is your process?
Where have you looked for the downloaded files?

Jane

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Amal.Correct answer

Legend

Hi there

Hope you are doing well and thanks for reaching out.

This is a known issue and our engineering team is working on it, while we do not have any fixed time-line, we will keep you posted as soon as we get any information to share.

Thanks for your understanding.

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L

Letz Face It

Participant

It has been a 'known issue' since at least July Last year. (See here) https://community.adobe.com/t5/acrobat-reader-mobile-discussions/save-a-copy-to-onedrive-not-working/m-p/14749114#M27687

I think at this time that if Adobe were ever going to address the problem with the amount of asks and notifications it would have been sorted by now, no?

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