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Participant
June 29, 2024
Question

subscription problems

  • June 29, 2024
  • 1 reply
  • 228 views

Why if I cancel the subscription before the free trial ends will I be charged for renewal?

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1 reply

Amal.
Community Manager
Community Manager
August 1, 2024

Hi @Angel3833047663dm ,

 

I hope you're doing well! Thank you for reaching out.

 

If you've purchased an annual subscription to Acrobat Premium, you are entitled to a 7-day free trial. During this period, you will not be billed. You'll receive an email notification as your trial period nears its end, providing a reminder to cancel if you decide not to continue with the subscription.

 

Please note that if you do not cancel before the trial ends, your subscription will automatically renew, and you'll be charged according to the terms of your subscription plan.

 

For more details, please refer to this help article.

 

~Amal