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Answered

Today’s update for iPad, version 24.08, has major bug: images fail to display in pdfs

Forum|Forum|1 year ago
August 13, 2024
23 replies
13785 views

I updated the Adobe app for iPad today, and now images fail to display in the PDF I was reading.

I have tried killing and restarting the app, and I have tried rebooting the iPad.

Neither resolves the problem.

iOS

Correct answer Amal.

Hi All,

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

~Amal

Amal.

Correct answer

Community Manager

Hi All,

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

~Amal

A

asdfasdfasdfsd

Participant

Yes, it works ok now. Thanks!

andrewd47401812

Participating Frequently

Crisis averted. Took a month, but it works!!!!!

andrewd47401812

Participating Frequently

New update released 14 hours ago - testing it now!

Amal.

Community Manager

Sure, let us know how it goes.

~Amal

andrewd47401812

Participating Frequently

So far drawn a blank from support. My Adobe customer success manager has been in touch about recent enhancements, so I'll raise the experience with them when I have set up the call.

It's crazy having so many paid users (including full creative cloud) and so far the negative experience of support has included:

There is no problem.

Adobe don't support the app in iOS.

We are already looking at different ways to deliver these PDFS on mobile devices (where all we want to do is show customers the files but can't) - which is making me question if Adobe is the right fit for us generally.

S

SandraLusk

Participant

I have read this entire thread and so far I am seeing that there is no fix for the blank pages in pdf files on iPads. Is that correct? The pdf that my boss is trying to edit has two or three pages of text that will show up, but the pages where an image has been converted to a pdf, the page is blank.

andrewd47401812

Participating Frequently

No fix for iPads or iPhones, nothing from support, no new update in the App Store after 4-5 weeks, no workaround. Telephone support said they've had no issues reported, email confirmed "Adobe only support the product on PC and Mac".

Everyone who uses it on our team of 25 subscribed / paying users have the issue - it's been radio silence.

N

neha_6701

Participant

I am having the same issue.

A

alisong13697431

Participant

I also have the issue and it's totally frustrating. As a retired software professional I find it appealing that a company responsible for a software product used globally (I'm guessing?) has not even issued some kind of statement or update confirming the problem and when they hope to have some kind of fix or rollback. Every file I save now does not display graphics and it's an absolute pain!

A

alisong13697431

Participant

Appalling, not appealing, obvs!

Amal.

Community Manager

Hi @daniel_1835

I hope you're doing well.

I wanted to update you that our engineering team is actively working on the issue. A fix will be included in a future update, and we'll keep you informed once it's ready.

Thank you for your patience and understanding.

~Amal

andrewd47401812

Participating Frequently

I've got an open ticket for this, I was somewhat surprised to be told on the phone that adobe don't support the iOS app (even for paying customers). I asked for that in writing, and it seems confirmed adobe don't support their app.

"As we noticed your case is still open and as we discussed that we don't support IOS devices we only support Windows or Mac system."

Still no further update.

J

julie_9554

Participating Frequently

It seems absolutely bananapants that they would have a mobile app but not support it.

Everyone who is inconvenienced by this should consider a low rating and a review referencing this problem in the App Store. Maybe that'll get some attention? Easy enough to do

A

alisong13697431

Participant

And if Adobe don't support it, who does?? Someone must do!

B

Bear_Gardner

Participant

Just as extra information this problem is ongoing for me also. As creative professional I would love to hear an update and timeline on a patch and fix?

D

daniel_1835Author

Participating Frequently

It has been almost 4 weeks since I reported the problem and still no update.

As a software professional myself, I'm aware that it takes time to verify and fix an issue, and that it can take a week or more for the AppStore to release a new ersion, but this length of time doesn't speak well for Adobe's handling of the problem.

At the very least, they should have been able to rollback to the previous release.

C

CJBurianek

Participating Frequently

I agree - if the fix cannot be made in a reasonable amount of time at least revert to the previous version in the Apple store so that the App is at least useable.

C

CJBurianek

Participating Frequently

same problem here... wish there was a way to revert to the previous iOS version of Acrobat!

andrewd47401812

Participating Frequently

I have an open support ticket with Adobe at the moment who tried to tell me there isn't a problem. I've referred them back to this thread to review. They shared another smaller thread with me, so I've linked this thread in the other one so hopefully we get noticed.

Once the ticket is concluded, I'll report back!

B

Baxter123

Participant

Hi Everyone

I was shocked when I went into my Adobe App yesterday to only find that no images were showing up on several of my Pdf Quilt Pattern which I was saving to make next year. I hope this issue will be solved sooner rather than later by the amount of messages I am reading since the last update I guess. Help, not good for this pensioner. . Lyn

K

karla_0213

Participant

I also have this issue.

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