Participating Frequently

Answered

Today’s update for iPad, version 24.08, has major bug: images fail to display in pdfs

Forum|Forum|1 year ago
August 13, 2024
23 replies
13785 views

I updated the Adobe app for iPad today, and now images fail to display in the PDF I was reading.

I have tried killing and restarting the app, and I have tried rebooting the iPad.

Neither resolves the problem.

iOS

Correct answer Amal.

Hi All,

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

~Amal

Show previous replies

andrewd47401812

Participating Frequently

Same issue here. Adobe support's response (after 7 different chat redirects) stated the ios product is not meant for large pdfs and then redirected me to sales - although I have a full licence / subscription.

All we see are blank pages where the images should be. Its only on the iphones and ipads, no issue on web, Windows or Macs.

J

julie_9554

Participating Frequently

Did they say what they consider to be a large file? I've got a 700 kb file that opens blank in Acrobat Reader for iOS. I don't consider that a large file.

andrewd47401812

Participating Frequently

I had said it happens to different sized files but mentioned some larger files used to present to potential clients have recently stopped being usable. It's very repeatable and even on a freshly built iPhone / downloaded the software to it.

It seems very much like it's the app, not the files or their size!

D

daniel_1835Author

Participating Frequently

Adobe,

Since it is taking so long to, presumably, fix, test, and release this issue, why not, in the meantime, just rollback to version 24.07?

A

asdfasdfasdfsd

Participant

Same issue here. Had Adobe Reader on one iPad updated to 24.08, then had the image displayed as some texts issue. Had Adobe reader on another iPad on version 24.07 and image displayed fine. Updated it to 24.08 and image displayed badly too. Definitely something not working properly in version 24.08. Please help to investigate and fix! Thanks.

R

raman_4172

Participant

Same issue. Started after update.

L

lwolberg

Participant

Same issue on my iPad Air 13-inch M2, iPadOS 17.5.1. Adobe Acrobat Reader V24.08.
In preview, images are seen perfectly.
Open In Adobe Acrobat Pro (licensed), and the screen is white.
Search, and the search moves to some new location -- but screen is white.

You realize: the free preview is working better than the paid product.
How is that a thing?

R

Rodrick3803406187lw

Participant

Same issue. None of the teams that use iPads can go through their workflow.

Are there any workarounds on iOS?

C

clive_1780

Participant

I downloaded the App "PDF Expert" today and it opens everything just fine.

You can also link it to your OneDrive etc so I'll use this free app for now , may not have to come back to adobe at all now, it even lets you edit the pdf's and it's free.

No sign of anyone from Adobe on here yet?

D

daniel_1835Author

Participating Frequently

"PDF Viewer" seems to be a fine alternative. No new account or payment required, and easy access to the PDFs previously viewed on your iPad with Adobe.

A

andrew_8132

Participant

I'm having the exact same issue.

S

sprinklr-integration-user

Inspiring

Hi there

Hope you are doing well.

We understand how important this is to you, and our engineering team is fully committed to resolving the issue. We’re working diligently to find a solution, and we will keep you informed with any progress or updates as soon as they become available.

We truly appreciate your patience, understanding, and the time you've taken to wait on this.

~Amal

C

clive_1780

Participant

Hi I'm having the exact same problem: images in PDFs that always opened fine suddenly stopped tin some PDFs . Not all but some includind some new PDFs I just received which open fine on my windows laptop but not on my iPad Pro. Seems to have been since the 24.08.00 update last week. Is it possible to fix or go back to the previous version at all?

D

default3r3qhg8x9tez

Participant

I am having the exact same issue. as Daniel.

P

Paulina26330346ifoi

Participant

Have the same issue . Can't work on any of my documents since August 13th

O

osmyrjr

Participant

Same problem.

T

taran_5223

Participant

I am also having the same issue - my version just got updated this month to 24.08.00 and it's when PDFs with images stopped working while it was working last month for 24.07.00 version. The size of the PDF is about 15MB. This is really frustrating me as my productivity has been negatively impacted. Would truly appreciate support from the team here, thanks.

S

sprinklr-integration-user

Inspiring

Hi @daniel_1835

Thank you for reaching out to us, I am sorry for the trouble.

We want to assure you that our engineering team is fully aware of the problem and is working diligently to resolve it. Rest assured, the fix is a top priority and will be included in one of our upcoming updates.

We truly appreciate your understanding and patience as we work to improve your experience.

If you have any further questions or concerns, please don't hesitate to let us know.

Thank you for your continued support.

~Amal

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