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Today’s update for iPad, version 24.08, has major bug: images fail to display in pdfs

Forum|Forum|1 year ago
August 13, 2024
23 replies
13785 views

I updated the Adobe app for iPad today, and now images fail to display in the PDF I was reading.

I have tried killing and restarting the app, and I have tried rebooting the iPad.

Neither resolves the problem.

iOS

Correct answer Amal.

Hi All,

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

~Amal

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Luis29236487az2c

Participant

I think the problem with this update is not just disappearing images but also scanned documents or documents downloaded from archive.org (which are often heavy and lag when scrolling). In the case of scanned documents, there are several pages which appear blank; in the case of documents from archive.org, all pages appear blank (and the only elements still visible are highlights, even if the text does not appear). These documents have had no problems in the past and they display normally on other pdf apps or on Acrobat on desktop. This happened after the last update both on ipad and on iphone.

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vishanka_6455

Participant

I was using the adobe app in m ipad to read and make notes on my study notes in last cople of months. But from from yesterday, I cannot see any image in any my PDF. I try to reinstall the app, try different PDF files, try to use storage (icloud & on ipad), but I cannot fix this. Please, I needto fix this as soon as possible.

S

sprinklr-integration-user

Inspiring

Hi @vishanka_6455

I hope you’re doing well. I’m sorry to hear about the trouble you’re experiencing. To assist you more effectively, could you please provide some additional details?

Firstly, are you encountering any error messages when trying to open PDF files with images? If so, could you share a screenshot of the error message? This will help us understand the issue more clearly.

Also, please let us know if the problem is specific to one particular PDF file or if it affects all PDFs with images on your iPad. This distinction will help us determine whether the issue is isolated or more widespread.

If you can, a brief video showing the steps you’re taking to open the PDF files and where the problem occurs would be extremely helpful. This will give us a better view of the situation and allow us to provide more targeted assistance.

Looking forward to your response and to getting this matter addressed.

~Amal

D

dwight_ashley_9382

Participant

Hello. Had the same issue as well. It looks like this

S

sprinklr-integration-user

Inspiring

Hi @daniel_1835

I hope this message finds you well. I am sorry for any inconvenience you’re experiencing.

Since you’ve already tried restarting the application and rebooting your iPad without success, I’d like to gather some additional details to better understand the problem.

Could you please provide the following information?

Error Message: When you try to open the PDF files with images, do you receive any error message? If so, could you kindly share a screenshot of the error? This will help us pinpoint the issue more accurately.
File-Specific Issue: Is this problem occurring with a specific PDF file, or does it affect all PDF files with images on your iPad? Understanding whether this is a widespread issue or isolated to one document will guide our next steps.
Video Recording: If possible, a short video recording showing the steps you are taking to open the PDF files and where the issue occurs would be extremely helpful. This will provide us with a clearer picture of the situation and allow us to provide more precise assistance.

Once we have this information, we’ll be in a much better position to troubleshoot and resolve the issue.

Thank you for your cooperation and patience. I look forward to your response and to getting this matter resolved for you.

~Amal

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daniel_1835Author

Participating Frequently

Amal,

Thank you for the prompt response.

More info:

The same problem occurs on both my iPad (iPad Pro (12.9-inch) (5th generation), iPadOS 17.6.1 (21G93)) and my iPhone (iPhone 13 Pro, iOS 17.6.1 (21G93)).

The PDF is large (172.5 MB) but has never had this problem before.

1) There is no error message. The file opens, the text appears as expected but none of the images appear.

2) The problem does occur with some of my other PDFs, one is 44 MB; a smaller one is only 2.7 MB.

3) A short video demonstrating the problem has been attached. Note that all of the pages flipped through have images (as well as many in the Pages view).

I suggest you have your developers review the changes that went into the recent release, especially with respect to menory management.

Dan

RPReplay_Final1723636553.zip