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January 25, 2026
Question

플랜 취소 수수료 환불

  • January 25, 2026
  • 1 reply
  • 26 views

플랜 구독 이후 거의 사용하지도 않았고 구독 취소를 하니 수수료가 너무 많이 나왔습니다. 이번 달 결제분이랑 취소 수수료 환불 부탁드려요. 거의 약 2년 정도 구독했고 사용도 거의 안 했으니 이 정도 환불은 해주셨으면 합니다... 순식간에 10만원이나 나갔어요.

1 reply

creative explorer
Community Expert
Community Expert
January 26, 2026

@47550222 unfortunately, even if you never used it for a few years, you still downloaded to your device. So, no, you won't be getting any refund for the past years. You need to cancel it.  Because the payment was processed through as Apple, or Google, (depending on what device you used), those companies hold the billing relationship with you as a customer. Adobe, in this context, does not have the ability to access the accounts, billings, or even initiate or process a refund back to the user's credit card or account balance. 

Here’s how to cancel based on your subscription type:

On Android: Use our automated cancellation form to submit your request. It only takes a few moments.
On iOS (iPhone or iPad): To cancel your subscription, follow the instructions outlined in the help article.


For more info on How to cancel Acrobat Mobile:


To cancel a  Reader Mobile subscription, you must cancel through the app store where you subscribed—it will depend on the mobile device, Google Play for Android, Apple App Store for iPhones/iPads.

For example, on my Google Pixel 8:

Open the Google Play Store app on your Google Pixel 8. Tap your profile icon in the top-right corner of the screen. Tap "Payments & subscriptions" from the menu that appears. Tap "Subscriptions" to view a list of all your active subscriptions. Select the Adobe Acrobat subscription from the list. Tap "Cancel subscription". Follow the on-screen instructions and select a reason for cancellation to complete the process. 


On my Pixel, I even went to Acrobat Reader Mobile:

Tap the profile icon (top-right corner). Tap "Subscriptions". Tap "Manage subscriptions", which will open the Google Play Store subscription page. Follow the on-screen prompts in the Play Store to cancel the subscription. 

 

For more information to cancel:

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions/td-p/15427692?linkId=100000396467912




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