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Question

Adobe Doc Gen - It seems there was an error on the server

Forum|Forum|3 years ago
October 30, 2022
3 replies
11423 views

Hi,

Im trying to generate a document in word using the Adobe Document Generation plugin, using the json data as below. When I click on generated document I get the error as in screenshot below. I Validated the json and didn't find any issues.

Any ideas

[ 
  {
        "OwnerID": "L001",
		"Properties": [
				{
					"PropertyID": "P001",
					"Property Address": "12 St LA",
					"Rent": "300",
					"Bedroom": "2"
				},
				{
					"PropertyID": "P002",
					"Property Address": "3 St SA",
					"Rent": "450",
					"Bedroom": "3"
				}
			]
	},
    {
        "OwnerID": "L002",
        "Properties": [
				{
					"PropertyID": "P003",
					"Property Address": "4 St SA",
					"Rent": "500",
					"Bedroom": "4"
				
				}
			]
	},
    {
        "OwnerID": "L003",
        "Properties": [
				{
					"PropertyID": "P004",
					"Property Address": "20 St LA",
					"Rent": "400",
					"Bedroom": "2"
				}
			]
	}
]

J

Johan21785658tmbv

Known Participant

Here is the API error screenshot (attached the wrong image in last post)

Raymond Camden

Community Manager

Nevermind, a result showing corrupted doc would NOT be a network issue. I'd say let's focus on the API side, not the Word Add-In for now. Are you able to send me a copy of one Word doc showing the issue?

J

Johan21785658tmbv

Known Participant

Hi Raymond. Certainly. Let me collect the JSON and a couple of the templates.

{"stackng__STACKID__c":"312D76","stackng__FinishAirport__r":{"attributes":{"type":"stackng__Airport__c","url":"/services/data/v62.0/sobjects/stackng__Airport__c/a015f00000DAeaVAAT"},"Id":"a015f00000DAeaVAAT","Name":"KPDK/PDK - DeKalb–Peachtree"},"stackng__RouteAirportCodes__c":"KPDK-KATL-KVNY-KPDK","stackng__Aircraft__c":"a005f000008qgpHAAQ","stackng__SalesOwner__c":"0055f000006W4y5AAC","stackng__Model__r":{"attributes":{"type":"stackng__Model__c","url":"/services/data/v62.0/sobjects/stackng__Model__c/a0C5f000018n30LEAQ"},"stackng__BaggageCapacity__c":"","Id":"a0C5f000018n30LEAQ","Name":"Challenger 650"},"stackng__ImageExterior__c":"https://stackimagesdatastore.blob.core.windows.net/bosimages/placeholder-exterior-590x360.png","stackng__FlightMapImageHtmlTag__c":"","Name":"22020173 Demo Customer VIP, Inc. (Multi Leg)","stackng__StartAirport__r":{"attributes":{"type":"stackng__Airport__c","url":"/services/data/v62.0/sobjects/stackng__Airport__c/a015f00000DAeaVAAT"},"Id":"a015f00000DAeaVAAT","Name":"KPDK/PDK - DeKalb–Peachtree"},"stackng__PAXest__c":3,"stackng__FinishAirport__c":"a015f00000DAeaVAAT","stackng__TripNumber__c":"22020173","stackng__Account__r":{"attributes":{"type":"Account","url":"/services/data/v62.0/sobjects/Account/0015f00000CSOF4AAP"},"Id":"0015f00000CSOF4AAP","Name":"Demo Customer VIP, Inc."},"stackng__NotesToClient__c":"","stackng__Operator__c":"0015f00000LaAteAAF","stackng__Aircraft__r":{"attributes":{"type":"stackng__Aircraft__c","url":"/services/data/v62.0/sobjects/stackng__Aircraft__c/a005f000008qgpHAAQ"},"stackng__Seats_formula__c":16,"stackng__SeatConfig__c":"","stackng__TailNumber__c":"OH-WIW","Id":"a005f000008qgpHAAQ","Name":"OH-WIW Challenger 650 (EFHK/HEL)"},"stackng__StartAirport__c":"a015f00000DAeaVAAT","stackng__ImageInterior__c":"https://stackimagesdatastore.blob.core.windows.net/bosimages/placeholder-interior-590x360.png","stackng__Contact__r":"","stackng__Account__c":"0015f00000CSOF4AAP","stackng__TripDatesLocal_text__c":"15-Nov-2024 to 17-Nov-2024","stackng__Operator__r":{"attributes":{"type":"Account","url":"/services/data/v62.0/sobjects/Account/0015f00000LaAteAAF"},"Id":"0015f00000LaAteAAF","Name":"Jetflite OY"},"stackng__ImageLayout__c":"https://stackimagesdatastore.blob.core.windows.net/bosimages/placeholder-layout-590x220.png","stackng__Contact__c":"","stackng__TripName_formula__c":"22020173 Demo Customer VIP, Inc. (Multi Leg)","stackng__SalesOwner__r":{"attributes":{"type":"User","url":"/services/data/v62.0/sobjects/User/0055f000006W4y5AAC"},"Id":"0055f000006W4y5AAC","Name":"Johan Demo"},"Id":"a0J5f000000j97hEAA","stackng__Model__c":"a0C5f000018n30LEAQ","stackng__StartDateLocal__c":"2024-11-15","UserName":"Johan Demo","UserEmail":"johan+devops@stack.aero","UserTitle":"Senior Charter Sales Executive","UserPhone":"+1 404 490-1197‬","UserMobile":"+1 404 935 8702","CurrentDate":"26-Nov-2024","CurrentDateTime":"26-Nov-2024 11:57:46 -0500","SignTags":"{{#clientDate=Date1_es_:signer1:date:format(date,'mmm dd, yyyy HH:mm')}} {{#clientSign=Signature1_es_:signer1:signature:dimension(width=50mm, height=9mm)}} {{#clientName=Name1_es_:signer1:fullname}} {{#clientTitle=Ttl1_es_:signer1:title}} {{#clientCompany=Cmpy1_es_:signer1:company}} {{#clientInitials=Int1_es_:signer1:initials}} {{#clientAddress=Address1_es_:signer1:multiline(3):dimension(width=50mm)}} {{#senderDate=Date2_es_:signer2:date:format(date,'mmm dd, yyyy HH:mm')}} {{#senderSign=Signature2_es_:signer2:signature:dimension(width=50mm, height=9mm)}} {{#senderName=Name2_es_:signer2:fullname}} {{#senderTitle=Ttl2_es_:signer2:title}} {{#senderCompany=Cmpy2_es_:signer2:company}} {{#senderInitials=Int2_es_:signer2:initials}} {{#senderAddress=Address2_es_:signer2:multiline(3):dimension(width=50mm)}}","stackng__Segments__r":[{"stackng__From__c":"a015f00000DAeaVAAT","stackng__ToIATA__c":"ATL","stackng__To__r":{"attributes":{"type":"stackng__Airport__c","url":"/services/data/v62.0/sobjects/stackng__Airport__c/a015f00000DAeYVAA1"},"stackng__LocalName__c":"Hartsfield–Jackson Atlanta International Airport","stackng__ShortName_formula__c":"KATL/ATL (Atlanta, GA)","Id":"a015f00000DAeYVAA1","Name":"KATL/ATL - Hartsfield–Jackson Atlanta International"},"stackng__ToCity__c":"Atlanta, GA","stackng__ArriveDay__c":"Fri","stackng__ArriveTimeLocal12H__c":"9:36am","stackng__CrewNotes__c":"","stackng__PaxCount__c":1,"stackng__renderBaggageDetails__c":false,"stackng__Model__r":{"attributes":{"type":"stackng__Model__c","url":"/services/data/v62.0/sobjects/stackng__Model__c/a0C5f000018n30LEAQ"},"stackng__BaggageCapacity__c":"","Id":"a0C5f000018n30LEAQ"},"stackng__OperatorName__c":"Jetflite OY","Name":"Leg 1","stackng__FromCodes__c":"KPDK/PDK","stackng__To__c":"a015f00000DAeYVAA1","stackng__FromIATA__c":"PDK","stackng__DepartTimeLocal__c":"09:00","stackng__EBT_formula__c":"0h 36m","stackng__LegNumber__c":1,"stackng__ArriveDateLocal_text__c":"15-Nov-2024","stackng__DepartTimeLocal12H__c":"9:00am","stackng__FlightNumber__c":"","stackng__renderPaxNotes__c":false,"stackng__ToCodes__c":"KATL/ATL","stackng__PassengerNotes__c":"","stackng__BaggageDetails__c":"","stackng__DepartDateLocal_text__c":"15-Nov-2024","stackng__DepartDay__c":"Fri","stackng__DepartureFBO__r":"","stackng__Model_formula__c":"Challenger 650","stackng__FromCity__c":"Atlanta, GA","stackng__renderCrewNotes__c":false,"stackng__PaxActual__c":0,"Id":"a0F5f000001WqTuEAK","stackng__Aircraft_formula__c":"OH-WIW","stackng__Model__c":"a0C5f000018n30LEAQ","stackng__From__r":{"attributes":{"type":"stackng__Airport__c","url":"/services/data/v62.0/sobjects/stackng__Airport__c/a015f00000DAeaVAAT"},"stackng__LocalName__c":"DeKalb–Peachtree Airport","stackng__ShortName_formula__c":"KPDK/PDK (Atlanta, GA)","Id":"a015f00000DAeaVAAT","Name":"KPDK/PDK - DeKalb–Peachtree"},"stackng__ArrivalFBO__r":"","stackng__ArriveTimeLocal__c":"09:36","stackng__DepartTimeTBC__c":false,"index":1,"stackng__Pax__r":[],"stackng__SegmentServices__r":[]},{"stackng__From__c":"a015f00000DAeYVAA1","stackng__ToIATA__c":"VNY","stackng__To__r":{"attributes":{"type":"stackng__Airport__c","url":"/services/data/v62.0/sobjects/stackng__Airport__c/a015f00000DAeTJAA1"},"stackng__LocalName__c":"Van Nuys Airport","stackng__ShortName_formula__c":"KVNY/VNY (Van Nuys, CA)","Id":"a015f00000DAeTJAA1","Name":"KVNY/VNY - Van Nuys"},"stackng__ToCity__c":"Van Nuys, CA","stackng__ArriveDay__c":"Fri","stackng__ArriveTimeLocal12H__c":"12:05pm","stackng__CrewNotes__c":"","stackng__PaxCount__c":3,"stackng__renderBaggageDetails__c":false,"stackng__Model__r":{"attributes":{"type":"stackng__Model__c","url":"/services/data/v62.0/sobjects/stackng__Model__c/a0C5f000018n30LEAQ"},"stackng__BaggageCapacity__c":"","Id":"a0C5f000018n30LEAQ"},"stackng__OperatorName__c":"Jetflite OY","Name":"Leg 2","stackng__FromCodes__c":"KATL/ATL","stackng__To__c":"a015f00000DAeTJAA1","stackng__FromIATA__c":"ATL","stackng__DepartTimeLocal__c":"11:00","stackng__EBT_formula__c":"4h 05m","stackng__LegNumber__c":2,"stackng__ArriveDateLocal_text__c":"15-Nov-2024","stackng__DepartTimeLocal12H__c":"11:00am","stackng__FlightNumber__c":"","stackng__renderPaxNotes__c":false,"stackng__ToCodes__c":"KVNY/VNY","stackng__PassengerNotes__c":"","stackng__BaggageDetails__c":"","stackng__DepartDateLocal_text__c":"15-Nov-2024","stackng__DepartDay__c":"Fri","stackng__DepartureFBO__r":"","stackng__Model_formula__c":"Challenger 650","stackng__FromCity__c":"Atlanta, GA","stackng__renderCrewNotes__c":false,"stackng__PaxActual__c":0,"Id":"a0F5f000001WqTvEAK","stackng__Aircraft_formula__c":"OH-WIW","stackng__Model__c":"a0C5f000018n30LEAQ","stackng__From__r":{"attributes":{"type":"stackng__Airport__c","url":"/services/data/v62.0/sobjects/stackng__Airport__c/a015f00000DAeYVAA1"},"stackng__LocalName__c":"Hartsfield–Jackson Atlanta International Airport","stackng__ShortName_formula__c":"KATL/ATL (Atlanta, GA)","Id":"a015f00000DAeYVAA1","Name":"KATL/ATL - Hartsfield–Jackson Atlanta International"},"stackng__ArrivalFBO__r":"","stackng__ArriveTimeLocal__c":"12:05","stackng__DepartTimeTBC__c":false,"index":2,"stackng__Pax__r":[],"stackng__SegmentServices__r":[]},{"stackng__From__c":"a015f00000DAeTJAA1","stackng__ToIATA__c":"PDK","stackng__To__r":{"attributes":{"type":"stackng__Airport__c","url":"/services/data/v62.0/sobjects/stackng__Airport__c/a015f00000DAeaVAAT"},"stackng__LocalName__c":"DeKalb–Peachtree Airport","stackng__ShortName_formula__c":"KPDK/PDK (Atlanta, GA)","Id":"a015f00000DAeaVAAT","Name":"KPDK/PDK - DeKalb–Peachtree"},"stackng__ToCity__c":"Atlanta, GA","stackng__ArriveDay__c":"Sun","stackng__ArriveTimeLocal12H__c":"7:35am","stackng__CrewNotes__c":"","stackng__PaxCount__c":3,"stackng__renderBaggageDetails__c":false,"stackng__Model__r":{"attributes":{"type":"stackng__Model__c","url":"/services/data/v62.0/sobjects/stackng__Model__c/a0C5f000018n30LEAQ"},"stackng__BaggageCapacity__c":"","Id":"a0C5f000018n30LEAQ"},"stackng__OperatorName__c":"Jetflite OY","Name":"Leg 3","stackng__FromCodes__c":"KVNY/VNY","stackng__To__c":"a015f00000DAeaVAAT","stackng__FromIATA__c":"VNY","stackng__DepartTimeLocal__c":"01:15","stackng__EBT_formula__c":"3h 20m","stackng__LegNumber__c":3,"stackng__ArriveDateLocal_text__c":"17-Nov-2024","stackng__DepartTimeLocal12H__c":"1:15am","stackng__FlightNumber__c":"","stackng__renderPaxNotes__c":false,"stackng__ToCodes__c":"KPDK/PDK","stackng__PassengerNotes__c":"","stackng__BaggageDetails__c":"","stackng__DepartDateLocal_text__c":"17-Nov-2024","stackng__DepartDay__c":"Sun","stackng__DepartureFBO__r":"","stackng__Model_formula__c":"Challenger 650","stackng__FromCity__c":"Van Nuys, CA","stackng__renderCrewNotes__c":false,"stackng__PaxActual__c":0,"Id":"a0F5f000001WqTwEAK","stackng__Aircraft_formula__c":"OH-WIW","stackng__Model__c":"a0C5f000018n30LEAQ","stackng__From__r":{"attributes":{"type":"stackng__Airport__c","url":"/services/data/v62.0/sobjects/stackng__Airport__c/a015f00000DAeTJAA1"},"stackng__LocalName__c":"Van Nuys Airport","stackng__ShortName_formula__c":"KVNY/VNY (Van Nuys, CA)","Id":"a015f00000DAeTJAA1","Name":"KVNY/VNY - Van Nuys"},"stackng__ArrivalFBO__r":"","stackng__ArriveTimeLocal__c":"07:35","stackng__DepartTimeTBC__c":false,"index":3,"stackng__Pax__r":[],"stackng__SegmentServices__r":[]}],"stackng__Contacts__r":[]}

For the attached templates:

- 400_EX_FlightBrief_A4.docx > This is a complex structure; However, earlier versions (not edited in a few months) work;

- stackng.docx > this only uses a single merge field from the JSON but still fails

- stack-flightbrief-long-map.docx > this is a template that works in the API (docx upload date 18 Oct 2024)

- FLight Brief Long.pdf > result of stack-flightbrief-long-map returned by API

Hope this helps narrow down the issue.

stackng.docx

400_EX_FlightBrief_A4.docx

stack-flightbrief-long-map_(1).docx

Flight_Brief_Long_22020173.pdf

J

Johan21785658tmbv

Known Participant

Hi Group!

I am also getting the same error as of Monday this week. My last Word auto-update was Nov 11 and issue started Nov 25. MacOS. The Word plug-in produce the same error as in the screenshot in the original post. When I run the process through the API in the Document Generation module of the application our company develops and supports for our customers I get the attached error saying the document is corrupt. I have tried multiple different templates with different complexity levels, and even a completely blank document, and one with a single merge field. All same result. There are no Word updates pending at the moment, I will try and reinstall the plug-in but I suspect it's not going to work as the error is also thrown by the API generation call from the embedded app. Any ideas on what to troubleshoot next?

Raymond Camden

Community Manager

If you get the error in the Word Add-In and via the API, it may be a network block on your side perhaps? I just tested and the API is working fine for me.

cfjedimaster

Inspiring

Are you still getting this error now? Can you share the Word doc?

J

Jag26864281q0ktAuthor

Participant

Hi,

its a standard word file and please find below the steps on the document generation using the json. As shared, if I use the first object in the json, there is no error but when the complete json is used, the server error appear. Wondering if there is any issue in the json schema

Thanks

Raymond Camden

Community Manager

So, the error you are getting is weird (btw, this is the same person who responded earlier, I accdentially responded on my personal account), however, the JSON you are sending will not work. You are sending an array of values. In your table, when you say Properties.PropertyID, it expects an array named Properties. You do not have that. You have an array as the top level object with a Properties key under it.

For this to work, you would need a top level value named Properties, that is an array of objects having keys, PropertyID and Rent.

Now, if the data you shared is your original data, don't forget you can adjust your data before calling the API. In this case, I'd have code that makes a new array based on iterating the existing array.

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