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Joe242841373jgr
Joe242841373jgr
Participant
May 2, 2022
Answered

How do I gain full access to Adobe PDF Services API if my account is not an enterprise account?

  • May 2, 2022
  • 1 reply
  • 5841 views

Currently having an issue where we are trying to utilize the PDF Services API but our pro account does not allow installation. We are attempting to purchase the PDF Services API but keep getting the run around from our software vendor and adobe. Posting this here to hopefully have someone assist us with gaining access to the API. thanks.

    This topic has been closed for replies.
    Correct answer Ben Vanderberg

    Hi @Joe242841373jgr ,

    If you are running into a challenge where you are not able to utilize Adobe PDF Services with your current user, you have two options:

    • Through AWS, you can purchase Adobe PDF Services as a Pay As You Go service. You will need to associate it with an Adobe ID that is not your Enterprise ID that your Acrobat Pro subscription is tied to. https://developer.adobe.com/document-services/pricing/main/ 
    • Suppose you are on an ETLA (Enterprise Term Licensing Agreement). In that case, you will need to contact the owner of the Adobe relationship within your organization and ask them to add Adobe PDF Services to the licensing. After that, you would be able to use the services with your Enterprise ID after your administrator provisions you for API access and purchased the services.

     

    1 reply

    Ben Vanderberg
    Community Manager
    Ben VanderbergCommunity ManagerCorrect answer
    Community Manager
    May 9, 2022

    Hi @Joe242841373jgr ,

    If you are running into a challenge where you are not able to utilize Adobe PDF Services with your current user, you have two options:

    • Through AWS, you can purchase Adobe PDF Services as a Pay As You Go service. You will need to associate it with an Adobe ID that is not your Enterprise ID that your Acrobat Pro subscription is tied to. https://developer.adobe.com/document-services/pricing/main/ 
    • Suppose you are on an ETLA (Enterprise Term Licensing Agreement). In that case, you will need to contact the owner of the Adobe relationship within your organization and ask them to add Adobe PDF Services to the licensing. After that, you would be able to use the services with your Enterprise ID after your administrator provisions you for API access and purchased the services.

     

      rehanm
      rehanm
      Participant
      February 11, 2023

      @Ben Vanderberg Thank you for the reply to this. I'm not quite understanding the answer here and I believe I have the same subject issue. I am a Business / Teams subscriber with a subscription to Adobe CS with all software, and the Administrator role, but when I visit DC Integration Creation App (adobe.com) to enable the PDF Services API for use in my Azure / Power Platform connector use case, I am given a rather strange error asking me to use personal accounts. Understanding your response, am I to assume that only Personal accounts and Enterprise accounts are able to use this service? 

       

      Ben Vanderberg
      Community Manager
      Ben VanderbergCommunity Manager
      Community Manager
      February 13, 2023

      Hi @rehanm ,

      From your screenshot, it looks like your credentials are part of an enterprise account. As it currently stands, you can only access Adobe PDF Services via your enterprise credentials if: 1) your enterprise account is entitled to Adobe PDF Services API (in other words, you have purchased it) AND 2) your user has been provisioned by your Admin Console admin to be able to access the PDF Services API.

       

      Your other alternatives are to either start a trial using an Adobe ID (Personal ID) or subscribe via AWS Marketplace using a Personal ID. 

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