Questions

Hi,I'm using CreatePDFJob , to convert my pptx to pdf. My submitted job goes in hung state, and never responds.I have attached a pptx, which has only one slide, which is causing the issue. The slide has image, which I suspect is root cause.Please let me know how solve this issue.thanks

Hi there! I'm trying to get the Embed API set up on our site, but I'm running into some issues. It seems like it works the first time you open the page, but on reload, it disappears sometimes. I have it set up here: https://annescollege.fsu.edu/embed-testWhen I'm logged in to edit the site, it won't show, regardless of how many times I reload the page. We're using Drupal to manage the site. Also, when I'm viewing on an iPhone, it won't go full screen on both Chrome and Safari. Attaching screenshots of this issue. I'd appreciate any insight, thanks! 

Hi, I'm currently studying on a project which I need to insert a single charge invoice PDF to the last page of some specific invoice PDF through Power Automate.  The source invoice PDF file includes many invoices which has different page counts. So what I plan to do is to split the whole PDF file into invidivual PDF. I have do some research on web and find a similar example. https://medium.com/adobetech/split-pdfs-based-on-content-with-adobe-pdf-extract-service-with-microsoft-power-automate-a08dc5fbafaa I try to follow the same workflow and change the searchArray logic. In our invoice, there is "Page 1 of X" will be shown on each page, so I try to use this to identify the page count.   However, when the flow run to the SearchArray, it got the below error.  Action 'searchArray' failed: The execution of template action 'searchArray' failed: The evaluation of 'query' action 'where' expression '@startsWith(item()?['Text'],'PAGE 1 OF')' failed: 'The t

Hello Adobe Team,I’m working with scanned invoices and using two APIs together:OCR API → to make the scanned PDF editable/searchable.Extract API → with parameters: const params = new ExtractPDFParams({ elementsToExtract: [ExtractElementType.TEXT, ExtractElementType.TABLES], addCharInfo: true }); This works, but I’ve noticed unexpected results when reviewing the JSON and trying to re-render the PDF:The JSON output includes BBox attributes that add rectangular boxes around text and table elements.When rendering from this JSON in Flutter, extra borders appear that do not exist in the original scanned PDF (e.g. double borders around tables, boxes around text).It seems the API is treating every detected line or text area as a bounding rectangle, not just the actual drawn table/line borders from the original file.Example: a single drawn line in the PDF becomes a rectangle in the JSON.This makes it impossible to distinguish between real visual borders vs. bounding boxes used for OCR posi

I’ve been using a custom implementation to toggle the Adobe comment panel by setting theshowCommentsPanel value. This approach has always worked reliably, but it has suddenly stopped functioning as expected.Could you please confirm if there were any recent changes that may have affected this behavior? Additionally, what is the recommended way to programmatically toggle the comment panel now?Thank you for your guidance. 

HI, i'm working on this AI agent tool called aiagent.surf and i am wondering can i change the output format of the pdf api into markdown format?The output format of acrobat pdf api is not suitable for LLM applications like AI agent. I tried converting the output programmatically but this task is so complex that i gave up.It would be cool if pdf api can combine seperate excel files and image files into one single markdown file for each pdf page.If there should be an inbuilt option to get output as markdown then it would be greatly helpful for ai chat pdf applications.There is service from Mathpix that does it but i find acrobat pdf api to be better in OCR.Any advice?

Hi We have been getting no PDF processing of .xls files for the last week - spotted 02/September/2025.I can generate a token, assigned an upload URI, receive a location, and upload the xls successfully.Monitoring the process returns "in progress" until default time-out of 10min.So, the file goes up but isn't coming down.I can only assume the issue lies on Adobe's side of the fence. I have tried the following endpoints:https://pdf-services.adobe.io https://pdf-services-ue1.adobe.io https://pdf-services-ew1.adobe.io   We are on Free Tier and have used only 51/500 transactions this month.I notice that the storage points are hosted by AWS. Is this a factor?I check the Status dashboard constantly but always shows everthing is ok.Is anyone else having this problem? RegardsAlistair

Can\'t connect to HTTPS URL because the SSL module is not available.". This is the erros I got when I try to run python src/extractpdf/extract_txt_from_pdf.py on pycharm

Hi Community members,I am exploring the pdf OCR and EXTRACT APIs ( OCR, EXTRACT  )I have a Scanned pdf so to make it editable i applied the OCR and then for the pdf style and content information i am using the Extract API ( Extract Text and Tables and Character Bounding Boxes (w/ Renditions) ) I have used this api into node like below const params = new ExtractPDFParams({ elementsToExtract: [ExtractElementType.TEXT, ExtractElementType.TABLES], addCharInfo: true });But the JSON which is extracted contains some extra info like added some attributes (boxes into the elements) but if you look into the original pdf then there are no boxes then why those added?

Trying to extract health informtion using PDF Services API and facing error 1) Extraction error coming from the pdf file uploaded (in this case a health report), 2) Create asset arror. Please support wiht your insights, I need to ship this feature urgently 

Hi ,  I am trying to create a pdf template which would be used to generate pdf files based on a web app and data parsed though that web app. I have manaed to generate it via an API call.I am now facing issue where in the need is to hide the fillable fields and labels if my payload does not contain that information to be parsed into the template. For Example. First Name : Middle Name : Last Name :  If I do not pass the Middle Name field value, that field as well as the label should not appear in the pdf created. It should be like : First Name :  Last Name :  

I use Adobe PDF Services API (Document Generation API) from November 2023 with success, but today when generating document the status is "in progress" and never changes.My flow is:I call POST https://pdf-services-ew1.adobe.io/assets and response is ok. I receive assetID and uploadUrithen I upload my docx template file by calling PUT to uploadUri this also ends up with status code 200then I call POST https://pdf-services-ew1.adobe.io/operation/documentgeneration and this ends up with correct response where I receive `location` header with urlBut the thing is that when I call this url the response is `{"status": "in progress"}` and never changes.Since all was working fine for almost 2 years and nothing was changed in flow on my side I assume there that maybe you face some issues on your side? I would be grateful for any information 

I have a Power automate flow that has html in a compose action and the html has dynamics links for resources like css, js, images and base 64b encoded fonts etc Am able to get it work using Encodian but am getting a Bad request error in Adobe?

Guys,I see that more then two hundred OCR jobs have been stuck in progress status since yesterday late evening. Is it anyway to restart the such jobs. I have tried to resend those jobs but it does not help, the list of jobs in progress is increasing. My thinking is that the issue with the service which happened recently is not fully sorted out.   

Hi, we are testing the adobe autotagging API with a few specific documents containing tables, images, links and general text elements. Normally we are getting quite ok results with links, paragraphs and headings, but with tables there is a specific issue where the same document passed through the API is generating different outputs in terms of table tagging. The same document sometimes has correct tagging (Added TH), and when the document is passed again through the tool (the original one, not the alreeady tagged one), the output is different. Bellow the example: Same table, new document iteration,  without table header  Any idea on how to enusure that the correct version of autottaged document is obtained when passing the document ot the API? Is it possible? Let me add that the document does not have the tags when adding the document to the API as the tool were we are generating the document (Crystal Reports) does not add any tags to the created PDF.

I get credentials for PDF Services API and download personalized project samples. Then I create project in Adobe Developer Console and generate credentials for PDF Services API for that project. Sample project work correctly with both of credentials, but Usage Report for PDF Services API generate result only for credentials that i received with project samples.

As of  10:22AM we have been getting error 504 using the Adobe Connector via Microsoft-pa-integration. I cannot see any issues on the Status page, apart from one yesterday.

I am using the PDF Services SDK to convert PDF to Word, but I’ve run into an issue: after conversion, the fonts in the Word document are replaced with Trebuchet MS. The original PDF uses the fonts Effra Light and Effra Medium. The environment where the conversion takes place already has these fonts installed. The fonts themselves are embedded in the PDF. Is there a way to ensure a correct conversion that preserves the original fonts?

I use Document Generation API from November 2023 with success, but today when generating document the status is "in progress" and never changes.My flow is:I call POST https://pdf-services-ew1.adobe.io/assets and response is ok. I receive assetID and uploadUrithen I upload my docx template file by calling PUT to uploadUri this also ends up with status code 200then I call POST https://pdf-services-ew1.adobe.io/operation/documentgeneration and this ends up with correct response where I receive `location` header with urlBut the thing is that when I call this url the response is `{"status": "in progress"}` and never changes.Since all was working fine for almost 2 years and nothing was changed in flow on my side I assume there that maybe you face some issues on your side? I would be grateful for any information

Hello all! Iused adobe extract pdf API service to parse a pdf. Pdf and output JSON is attached to this message.  I believe the Json output doesn't preserve the table structure. If I pass this data to an LLM, it is not able to answer relevant questions about this data as the table structure is not preserved. How should I go about this? I want to use adobe API to build a RAG application. Is there a way to preserve the table structure within the Json file? for example, I need outputs such as like this:{"Input (DC)":{ "MVPS 4000-S2": null, "MVPS 4200-S2": null}, "Available inverters": {"MVPS 4000-S2": "1 x SCS 3450 UP or 1 x SCS 3450 UP-XT","MVPS 4200-S2": "1 x SCS 3600 UP or 1 x SCS 3600 UP-XT"}, "Max. input voltage": {"MVPS 4000-S2": "1500 V","MVPS 4200-S2": "1500 V"}, "Number of DC inputs": {"MVPS 4000-S2": "dependent on the selected inverters","MVPS 4200-S2": null}, "Integrated zone monitoring": {"MVPS 4000-S2": "○","MVPS 4200-S2": null}, "Available DC fus

I am new to using the Webhook CALLBACK feature and I am wondering if it is possible to have the HTTP request in my Azure Logic App, wait for the CALLBACK so that i can continue processing the file.For example, I am looping over an array of images and converting to PDF's.  I then need to combine the results into a single doument using Merge.  Setting up another App to recieve the CALLBACK is not really a convenient option.   I have been polling the endpoint but I thought the CALLBACK was supposed to eliminate polling.  

Document Generation API is easy to use, but producing the desired layout requires knowledge of Microsoft Word, JSON, and JSONata. To help with that, I've created the Document Generation Cookbook.    The cookbook includes several "recipes" (a Word template and JSON data file) that demonstrate how to utilize JSONata in various scenarios, such as formatting numbers and dates, filtering data, and performing basic math operations in tables.    The cookbook is a public Git repo and is free. I'll be adding new recipes as time permits. Feel free to make requests and I'll do my best to add a recipe to meet your needs.

I am trying to use the Adobe PDF Services API for Document Generation.I have already set up my credentials in the Adobe Developer Console (OAuth Server-to-Server integration, PDF Services API is enabled).What I am doing:Endpoint:POST https://pdf-services.adobe.io/operation/documentgenerationHeaders:Authorization: Bearer <access_token>x-api-key: <client_id_from_console>Content-Type: application/jsonBody (raw JSON):{  "outputFormat": "docx",  "templateContent": "<base64 encoded docx file here>",  "jsonDataForMerge": {    "Table1": [      { "Col1": "AAA", "Col2": "Married", "Col3": "50000" },      { "Col1": "BBB",  "Col2": "Married", "Col3": "100000" }    ]  }}Problem:Every request fails with status 400 error:{"error":{"code":"UNSUPPORTED_OPERATION","message":"Unsupported Operation."}} Notes:The access token is valid (

Hello,I am using the EMBED PDF API to dynamically load annotations created by the same API. Everything works fine up to a certain point, around 190 annotations. After that, an error message appears indicating a failure, but without any detailed log.I tried loading page by page, without success (it doesn’t seem to be an RPM issue).Should I consider switching to a paid plan?Thank you for your help.

Hello!I've been using the Adobe PDF connector without issues until recently, but now I'm unable to add or edit actions. When I try to add an action, I receive the following error message:"ERR_BAD_RESPONSE. Request failed with status code 500"Additionally, this month I reached 80% of the 500 monthly transaction limit for the first time.Could this be related to the issue? Any help or insights would be appreciated!