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J
Justin363136747koz
Participant
March 25, 2024
Question

PDF does not open in Adobe Acrobat Online from https://www.office.com/mycontent (M365)

  • March 25, 2024
  • 1 reply
  • 448 views

I am having a strange issue.  I setup Adobe Document Cloud in my Azure tenant and set myself as a user.  If I navigate directly to Onedrive for Business/Sharepoint online (https://redacted-my.sharepoint.com.mcas.ms) and open a PDF it successfully opens using Acrobat Online within the web session.  However, the exact same PDF tries to download and open in the native web browser when I open it from  M365 (https://www.office.com/mycontent).  Is this expected behavior?  Is there any way to force it to open in Acrobat Online when accessing the document via office.com?  This is a requirement as we do not allow downloads from our M365 tenant when accessing from untrusted (personal) devices.

 

Thank you,

 

Justin

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    March 31, 2024

    Hi Justin363136747koz,

     

    Thank you for reaching out, and sorry about the delayed response.

     

    Please let us know if you notice this behavior for the first time. Were you able to open the files fine?

    It would be easier to understand your workflow if you could share the screen recording. Then, we will be able to provide you with the correct information.

     

    Thanks,

    Meenakshi

     

    J
    Justin363136747kozAuthor
    Participant
    April 2, 2024

    I have attached a video of the behavior.

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