not receiving email when adding own email in signer

6 replies
2808 views
Translate

I want some documents to be signed by my own with Adobe Sign. For this I am using my own email address in the signer email id and the agreement is getting created on Adobe but I am not getting email from Adobe for this agreement.

atsmusz_as_dsEngCorrect answer

Adobe Employee

Since sending in this type of workflow through the UI would not need an email to be sent, we don't do that for self-sign workflows in the API either. You will need to either change the sender to a different user or alternatively, you can trigger a reminder via API or get the signing URL via API and deliver that via outside email infrastructure.

One other possible option I think would work is using an alternate email adress for yourself. With most email configurations you can add a "+" and some designator afterwards so the recipient could be like: you+selfsign@example.com which would be seen by sign as a different email address.

Aaron Smusz - Data Science Engineering - Adobe Acrobat Sign

D

daring_leader5FDC

Participant

Translate

atsmusz_as_dsEng

Adobe Employee

Hi Rupesh,

How are you initiating the transaction for self-signing? Through the API?

Translate

Aaron Smusz - Data Science Engineering - Adobe Acrobat Sign

R

Rupesh RaghaniAuthor

Participant

Yes. In the signer section I am providing my own email address.

Regards,
Rupesh Raghani
TL Engineering I

[A black background with white letters Description automatically generated]

[A black background with a black square Description automatically generated with medium confidence] www.asite.com<>
[signature_1897646074] +44 207 749 7880 | +91 85111-93322
[A black background with a black square Description automatically generated with medium confidence] Leconfield House, London, W1J 5JA
[A blue bird with wings Description automatically generated] <> [A blue and black logo Description automatically generated] <> [A logo of a camera Description automatically generated] <> [A blue letter f on a black background Description automatically generated] <> [A red play button with black background Description automatically generated] <>

Translate

atsmusz_as_dsEng

Adobe Employee

Since sending in this type of workflow through the UI would not need an email to be sent, we don't do that for self-sign workflows in the API either. You will need to either change the sender to a different user or alternatively, you can trigger a reminder via API or get the signing URL via API and deliver that via outside email infrastructure.

Translate

Aaron Smusz - Data Science Engineering - Adobe Acrobat Sign

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.