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defendersexternal_0810
Participating Frequently
June 11, 2025
Question

Re: Email notifications being "bounced and could not be delivered"

  • June 11, 2025
  • 2 replies
  • 581 views

We are also facing the same issue since 5:30am IST. Below is the error message. Is there some issue which the team at Adobe is aware of?

Expecting 'REJECTED,RECALLED' but was 'EMAIL_BOUNCED'

    2 replies

    U
    User_7899
    Participant
    June 29, 2025

    I started having this same "Email bounced" issue on June 25, 2025.  I've been using Adobe Sign since last year.  Nothing changed on my email account nor in my Adobe account.

     

    The issue is: when I send an agreement to be signed, my email account does not receive an email confirming the email has been sent to the recipiant.  When I look at the activity log I see "Email bounced and was not delivered to..." my email account.

     

    I tried putting echosign@echosign.com in my spam filter Allowed Senders, but that didn't work.  I put adobesign@adobesign.com in my Allowed Senders and that did work.

     

    I've seen reports of this issue "Bounced Email" issue on this forum dating back to 2022, but I've not seen a root cause for this issue.  Why does this issue seem pervasive and intermittant?  Would love to know the root cause.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    June 11, 2025

    Hi defendersexternal_0810,

     

    Thank you for reaching out, and sorry about the trouble.

     

    We haven't heard of such an issue yet. If you can share more information, we will get it checked. 

    Please let us know if this happens with a particular or multiple email addresses.

    Share the screenshot of the message you received.

     

    Thanks,

    Meenakshi

     

    D
    defendersexternal_0810Author
    Participating Frequently
    June 12, 2025

    Hi Meenakshi,

     

    Thanks for the response.

    The error we are seeing is Expecting 'REJECTED,RECALLED' but was 'EMAIL_BOUNCED' and the following is from the activity log from our account. This is not specific to a particular email as such. We have noticed with our company emails as well as gmail.

     

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    June 12, 2025

    Hi defendersexternal_0810,

     

    Thank you for the screenshot.

    We see that you are using the developer account. Also, in the screenshot, it appears that all the email addresses are the company's. Currently, there is no issue on our end.

    As you use the developer account, moving this thread to the Acrobat Sign Developer board for visibility.

    With the developer account, you may also contact the pre-sales team. They can provide you pre-sales technical assistance and share the correct information.
    Please refer to the following link to contact them: https://adobe.ly/4dZ5YM9. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

     

    Thanks,

    Meenakshi

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