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Lisa3433434908nx
Participant
January 29, 2024
Question

Signed Document is not Syncing back to Salesforce

  • January 29, 2024
  • 1 reply
  • 247 views

We don't have this happen with every document, but there are instances where a sent document is signed, but Salesforce status is not being updated and the signed document is not sent to Salesforce and attached to the Agreement object.

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    February 1, 2024

    Hi Lisa3433434908nx,

     

    Thank you for reaching out.

     

    We have checked that you are using the Acrobat Sign Developer service. As you have a question related to salesforce integration, the experts can best answer it. Moving this thread to the Acrobat Sign Developer board for visibility.

     

    You may also contact the pre-sales team. They will be able to provide you the pre-sales technical assistance and share the correct information.

    Please refer to the following link to contact them: https://adobe.ly/3HGc8S2. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

     

    Thanks,

    Meenakshi

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