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timc64729270
timc64729270
New Participant
January 12, 2018
Answered

Can I get deleted files back?

  • January 12, 2018
  • 2 replies
  • 10542 views

Adobe Fill and Sign

Where do deleted files go and can I get them back.

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi Amanda,

    If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently.

    It is not possible to retrieve the files once deleted directly from the application.

    I would suggest you to always save a copy of the file to some other location or you can upload the files to Document Cloud once you fill and sign the document.

    The application is only used to fill and add the signature to the document.

    Once you fill the form, you can share it or save it to other location. It is also saved in the application until you delete it from there.

    Let us know if you if you have any questions.

    Regards,

    Meenakshi

    2 replies

    Z
    Zubenathi1
    New Participant
    May 21, 2020

    I would like to know what to do if I want my pdf document to work I have it in the pdf application  but it says cant open file I need it what can I do

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    January 18, 2018

    Hi Timc,

    Could you please confirm if you are referring to the Fill & Sign option in Adobe Sign.

    Please let us know the Adobe service you are using and from where exactly you are deleting the files, so we can provide you the information accordingly.

    We will be waiting for your response.

    Let us know if you have any questions.

    Regards,

    Meenakshi

    timc64729270
    timc64729270Author
    New Participant
    January 25, 2018

    Hi,

    No.  The app is Adobe Fill and Sign for iPad.  It is for PDF documents.

    The files are being deleted directly from the app.

    Regards,

    Amanda Chambers CA

    Financial Controller

    (Personal details removed by moderator)

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    January 30, 2018

    Hi Amanda,

    If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently.

    It is not possible to retrieve the files once deleted directly from the application.

    I would suggest you to always save a copy of the file to some other location or you can upload the files to Document Cloud once you fill and sign the document.

    The application is only used to fill and add the signature to the document.

    Once you fill the form, you can share it or save it to other location. It is also saved in the application until you delete it from there.

    Let us know if you if you have any questions.

    Regards,

    Meenakshi

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