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J
JoseD
Participant
January 13, 2016
Answered

Email address autocomplete in Send & Track How can be deleted?

  • January 13, 2016
  • 3 replies
  • 2737 views

I have a small problem with the Autocomplete feature in Adobe send & Track.   My problem is when a user type an email address wrong there is no way for me to get rid of it from the autocomplete.   I've tried the clear all tools and nothing seems to work. Cleared all the browser setting and still doesn't work. Now we have 10 different versions of an email because and 9 of them are wrong because of a typo on each of them.  How can I delete the wrong email addresses from the autocomplete list? I looked everywhere and there are no options to do this.

This feature is convenient if the user could clean/delete the messy email addresses, this way the list won't show the incorrect addresses when 9 of them are totally wrong.  But at the moment is not a user friendly tool and a very frustrating option.

Can you provide instructions on how to do this if there are any?

Thank you,

Jose

Correct answer Rave

Hi Brian,

Please feel free to fill the feature request form:Feature Request/Bug Report Form for the same.

Regards,
Rave

3 replies

S
Adobe Employee
steve.aiken
Adobe Employee
November 17, 2022

Hi @JoseD ,

 

I'm really sorry to see that this has gone unanswered for you for so long. The capability does exist on the sign compose page, but it may be a little hidden. When you are typing an email and a suggestion appears that you want to remove, you can click the 'x' that is to the right of the suggestion:

 after the x is clicked: 

I hope this helps.

Regards,

-Steve

J
Joan5E1F
Participant
June 18, 2025

The X beside the email address when it autofills is no longer there with the new version. How do we delete incorrect email addresses now?

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 23, 2025

    Hi Meenakshi,

    I'm having the same issue. Here's an incorrect email address that I can't figure out how to remove. 

    I'm using my organization's web based Adobe service. 

    Thank you.

    Sonja


    Hi Sonja Gettel, OCTA,

     

    Thank you for reaching out, and sorry about the trouble caused.

     

    Please confirm: When you type in the email address, do you see an "X" icon next to the email address suggestion provided for the autocomplete? To ensure you have the same issue, please share the screen recording of the steps. 

    We have reported the issue to the product team and will let you know when there is an update.

     

    Thanks,

    Meenakshi.

    C
    centre for home 494190
    Participant
    March 17, 2017

    Please answer this.

      Rave
      Community Manager
      RaveCommunity ManagerCorrect answer
      Community Manager
      March 24, 2016

      Hi Brian,

      Please feel free to fill the feature request form:Feature Request/Bug Report Form for the same.

      Regards,
      Rave

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