Participant

Question

Error trying to Merge Documents "Could not organize"

Forum|Forum|3 years ago
March 10, 2022
9 replies
45722 views

I am trying to merge 14 small-ish pdf's together and I keep getting the same message. "Could not organize." I tried merging only 5 together, 4 together, etc and I still get the same message. It is so frustrating!! What does this message mean? How can I fix it?

Edit and convert PDFs

A

abhiSam

Participant

I am having the same issue, i need to submit a document tonight and I am not able to merge the PDF's... this used to work before but now suddenly gives me "Could not Organize" error

T

Tariq Ahmad

Community Manager

Usually, this issue happens if the files are rights-protected. Or there is some technical issue with the service/product. Is this still happening if you try the same behavior with another file?
I have tried a similar behavior, and it worked out fine on my end.

^TAD

A

abhiSam

Participant

Yes, i used jpeg files and converted them to PDF and im still getting the same error. None of these files are rights protected, they are invoices

S

sachin28334906sqn1

Participant

here is what worked for me for same error. i opened the orignal pdf...selected 'Print' option saved it again as a "PDF" and different file name maybe suffix it to P. Now it saved the file with larger size. did same for rest of the 6 files and then used them to merge. That worked.

J

jenna406

Participant

Thank you, same solution worked for the same issue. Appreciate your comment, helped me meet a deadline.

B

Barrak2571366624ep

Participant

I'm having the same issue

Meenakshi Negi

Community Manager

Hi Barrak,

Thank you for reaching out, and sorry about the trouble.

Please let us know if this happens with a particular group of files. Or with any file type you try to combine.

This generally happens when there are issues with one of the files you combine.

It would be helpful if you could share more details.

Thanks,

Meenakshi

R

rachel25141376eupk

Inspiring

Solutions
Non-password-protected documents
During times of peak usage, it could take up to two hours to populate the Page Count column for a newly added PDF document. Follow these steps to force the page count to be populated immediately for any PDF file.

In GoFileRoom, Search for the PDF.
In the search results list, mark the checkbox for the applicable PDF. Right-click the document and choose Edit (if you're using the Document Explorer) or Edit Document (if you're using the classic search features).
After the PDF opens in Adobe Acrobat, choose Tools > Save back to GoFileRoom. You should now be able to successfully merge the document.
Password-protected documents
You cannot merge password-protected files in GoFileRoom. If you need to merge a password-protected file, you need to first remove the password protection for the file in Adobe Acrobat. Then you can force the page count to be populated using the same procedure as that for non-password-protected files, above.

Regards,

Rachel Gomez

J

Jonathan25616661y163

Participant

had same problem. Must have had one or more files incompatible. Printed individual files to pdf to create new set of pdfs, then combined OK. Frustrating, but done.

C

CarmsG

Participant

I am also having this issue with the same issue. I was combing documents just fine then all of the sudden I kept getting this error for all my pdfs in the online version of merge. Even when I try to combine just two it gives me the "could not organize" error after it gets about halfway through the combining process.

Meenakshi Negi

Community Manager

Hi CarmsG,

Sorry for the delay in response.

Please create some sample PDFs and save them locally. Try combining them.

Also, check if you can combine them with the desktop application without any issues.

Let us know how it goes.

Thanks,

Meenakshi

T

Trinity5C8D

Participant

I've been having the same problem with the "could not organize" error. I finally got my documents to combine after editing the original Publisher file. I discovered that I had a text box off the edge of the document in the grey space. Once I removed the text box and resaved the document as a pdf and then combined the files everything worked correctly.

Meenakshi Negi

Community Manager

Hi All,

Sorry for the delay in response.

Could you please confirm if you combine files in the Acrobat desktop application or via the Acrobat Online account? If you are using the desktop application, share the Acrobat and OS versions on the machine.

Share the steps you do to combine the PDFs.

Did you check if the issue occurs when combining a file from a particular location?

Try to create sample PDFs and combine them. Check if you get same error.

Let us know how it goes.

Thanks,

Meenakshi

J

JOHN24608399ashe

Participant

Still not working for me.

Meenakshi Negi

Community Manager

Hi John,

Sorry for the delay in response.

Could you please let us know what exactly not working for you?

What happens when you try to combine the PDFs? Share the error message if you receive any.

Are you using a desktop application or the Acrobat Online account?

Please share more details about the issue.

Thanks,

Meenakshi

E

Emilia23583341sloh

Participant

I am having the same problem. I tried for hours yesterday and did not succeed. So I have been trying today to combine 2 files and it keeps giving me this message of "could not organize". It is very frustrating especially if some deadlines are to be met. What can I do?

Bernd Alheit

Community Expert

What happens when you combine the files in Adobe Acrobat?

Joel Cherney

Community Expert

I've not seen that one before. Can you post a couple of the PDFs for us to try to merge? Maybe it's something about your install of Acrobat that is damaged, that could be fixed with Help -> Repair Installation. Or, maybe it's something wrong with the PDFs that can be fixed by producing them differently, or applying some kind of fix to the unmerged separate files.

M

Miko235298103mi2Author

Participant

Hi Joel,

I'm using the web version for trying to merge. Most of the individual PDF's were created using the PDF merge tool so that also makes it super frustrating...

Joel Cherney

Community Expert

Oh, so you don't have the desktop app installed? If you don't, but you do have a subscription that would allow you to do so, that's what I'd suggest, clicking that "Download desktop app" link.

This particular forum is meant to support the desktop app. The folks over at the Adobe Acrobat Online forum might have a better idea how to help you out.

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