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Participant
January 2, 2015
Question

Help cancel long month to month subscription

  • January 2, 2015
  • 3 replies
  • 494 views

i need to cancel my month to month subscription of ADOBE Reader but each time I click cancel subscription it tells me to contact Support. but the Support link doesn't take me anywhere . The links just keep looping me around to the previous pages. IIs there a phone number to call?

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    3 replies

    pwillener
    Legend
    January 2, 2015

    Adobe Reader is free; you don't need to pay any subscription fee.  If you have, however, some additional Acrobat.com services, these need subscriptions.

    To cancel, see http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html

    Note that phone service is not available during the holidays; you'll need to use chat.

    [topic moved to Acrobat.com Services forum]

    HysenAuthor
    Participant
    January 3, 2015

    Unfortunately , when it pulls up my subscription and the auto renewal ON status. I hit "manage' and it doesn't allow me to cancel the subscription. This is extremely frustrating! I don't know what to do. It just keeps taking around in circles

    Sent from my iPhone 5S

    pwillener
    Legend
    January 3, 2015

    Did you try to chat with Support?