How to get "Enable cloud-based auto tagging for accessibility" checkbox

Forum|Forum|11 months ago
February 18, 2025
2 replies
1866 views

I'm using the most updated version of Adobe Acrobat Pro 64-bit. Several of my coworkers have the "Enable cloud-based auto tagging for accessibility" checkbox available to them at Menu --> Preferences --> Accessibility, but I don't have that option. There's just... nothing there (see red box in graphic). Any ideas on how I can get the checkbox to appear as an option for me?

How to

M

Michael259795556qo1

Participant

I have the same problem. I reinstalled the application, but the checkbox does not appear. Any other sugguestions?

Michael

D

default6vg6stnrnn8a

Participant

Was a solution to this ever figured out?

Meenakshi Negi

Community Manager

We were able to replicate the issue on domain joined computers. Computers that were not apart of the work domain were able to see the checkbox no problem and to my knowledge is still operating this way.

I assume this is a bug and hope it gets fixed soon.

Hi itd3801611,

Thank you for reaching out.

This has been reported to the team, and a bug has been logged. We will let you know once the fix is available.

We appreciate your patience.

Thanks,

Meenakshi

Meenakshi Negi

Community Manager

Hi sandram82779982,

Thank you for reaching out.

Please try reinstalling the application using the steps suggested below:

-Remove the application and run the cleaner tool (https://adobe.ly/418rCYi).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4k3HsMA.

You may also refer to the information in the following help document for more information on the feature: https://adobe.ly/40Z2eEm.

Let us know how it goes.

Thanks,

Meenakshi

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