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belladdiction
Participant
Jun 3, 2019 3:55 PM UTC
Answered

Accidental License

Hi

I have accidently licensed an image that I didn't intend to. I didn't even notice I did it until I was trying to license another and it wouldn't let me. Is there a way to remove it from my listings? It's the most recent one.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jun 6, 2019 11:00 AM UTC

    Ok, thank you so much, hopefully I can get some answers from them <3


    Hi Bella,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Sheena

    View reply

    19 replies

    quirky_Mermaid5E3A
    quirky_Mermaid5E3A
    Participant
    Mar 31, 2020 5:05 PM UTC

    I also accidentally authorized 2 images: # 205024468 (Lightfield Studios) and # 306994564 (Lilanakani).
    As you can see, the first is similar to another photo and the second is not at all in my theme.
    Can you cancel these 2 images and add them to my account?
    Thank you so much.
    Linda

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    adaptable_positivity16E5
    Participant
    Apr 1, 2020 6:55 AM UTC

    Hi, sorry, but I've also mistakenly licensed a couple of images. File #'s 239808101 and 167343758.

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    Vani_100
    Participating Frequently
    Apr 1, 2020 3:19 PM UTC

    Hello stephenkawaguchi,

    I have verified that you have licensed these 2 assets and have granted you 2 replacement license. Please delete assets from any downloads or library at your end.

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    reliable_Miracle5D11
    Participant
    Dec 10, 2019 10:34 PM UTC

    I also licensed an image by accident. #252789194

    Is it possible to have one added back to my account? It's very easy to accidentally click the license button. I would recommend a second screen to be added to verify the purchase.

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    WendellaBee
    WendellaBee
    Inspiring
    Dec 11, 2019 4:11 PM UTC

    Hi H.,

    Our product management team is evaluating this feature in consideration of the feedback provided by customers like you.

    I've verified you licensed the asset and granted you a replacement for it.

     

    EBQ

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      reliable_Miracle5D11
      Participant
      Dec 11, 2019 4:15 PM UTC

      Thank you!

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      belladdictionAuthor
      Participant
      Jun 3, 2019 8:30 PM UTC

      Oh is that the ID number? It's

      #48268674

      I had one more image I could get for the month, and this one ate it up

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      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      Jun 4, 2019 9:46 AM UTC

      Looping in Sheena Kaul​ or twaritar3263062​ for expert advice.

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      ABAMBO | Hard- and Software Engineer | Photographer
      belladdictionAuthor
      Participant
      Jun 4, 2019 1:17 PM UTC

      Ok, thank you so much, hopefully I can get some answers from them <3

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      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      Jun 3, 2019 5:07 PM UTC

      Please tell us about the asset id.

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      ABAMBO | Hard- and Software Engineer | Photographer
      RPE_GmbH
      Participant
      Mar 31, 2020 4:07 PM UTC

      I also licensed an image by accident. #314257229 © Laura Pashkevich 
      How can I undo this. Is it possible to have one added back to my account?

      It's very easy to accidentally click the license button. I would recommend a second button to be added to verify the purchase.

      Translate
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