Accidental license (by design)

Forum|Forum|5 years ago
May 15, 2020
2 replies
828 views

Just used Adobe Stock on my phone for the first time. Clicked on an image to view and instead it told me that I had licensed image #159257772. No comfirmation, no warning, just took one of my licenses.

I conacted support and they said, don't worry, you still have other licenses.

I was happy with this product until know. If I can't look through images on my mobile device I am way less productive.

Licensing

This topic has been closed for replies.

Correct answer Abambo

Please see here:

Avoid accidental licensing on stock website

Just to check: Normally support would grant a replacement license for the accidental license. If not, update this thread.

V

Vani_100

Participating Frequently

Hello John256,

I have verified that you have licensed 159257772 asset and have granted you replacement license. Please delete asset from any downloads or library at your end.

A

andongko

Inspiring

I was trying to view some images on my phone and for some reason licensed two photos accidentally that I did not want. Is there a way to unlicense the photos #367047091 and #250273308? And is there a better way to submit license issue requests directly from our accounts without having to use the community forum?