Avoid Accidental licensing on Stock Website

Adobe Employee ,
Mar 17, 2020

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We have seen a lot of users often complaining about licensing an image accidentally or while downloading the preview they licensed the image instead. Since there is no way we can un-license an image or remove from the license history, we are left with no option but to keep the un-wanted license.

 

I have shared below a few best practices that we can follow to avoid accidental licensing on our Stock website.

 

Note- There are other ways as well to license an asset like from Creative Cloud libraries and Creative Cloud apps, however, we will just be referring to the website here.

 

Log on to https://stock.adobe.com/ and, search for an asset using keywords.

Please refer the snapshots below:

 

#After the search results have displayed you can select the asset you want to license.

Fp1.PNG

 

#Another way of licensing is to click on the image to open the details of that image. You will see a screen with the image and its details.

fp4.PNG

 

 

Shared above are the ways to can properly license an asset and avoid accidental licensing. 

Feel free to share your views in the comments section below on how you ended up licensing an asset accidentally. 

 

Thanks 

Kanika Sehgal

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Avoid Accidental licensing on Stock Website

Adobe Employee ,
Mar 17, 2020

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We have seen a lot of users often complaining about licensing an image accidentally or while downloading the preview they licensed the image instead. Since there is no way we can un-license an image or remove from the license history, we are left with no option but to keep the un-wanted license.

 

I have shared below a few best practices that we can follow to avoid accidental licensing on our Stock website.

 

Note- There are other ways as well to license an asset like from Creative Cloud libraries and Creative Cloud apps, however, we will just be referring to the website here.

 

Log on to https://stock.adobe.com/ and, search for an asset using keywords.

Please refer the snapshots below:

 

#After the search results have displayed you can select the asset you want to license.

Fp1.PNG

 

#Another way of licensing is to click on the image to open the details of that image. You will see a screen with the image and its details.

fp4.PNG

 

 

Shared above are the ways to can properly license an asset and avoid accidental licensing. 

Feel free to share your views in the comments section below on how you ended up licensing an asset accidentally. 

 

Thanks 

Kanika Sehgal

TOPICS
Licensing

Views

3.5K

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Mar 17, 2020 2
New Here ,
Mar 20, 2020

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None of the above options came up for me. I accidentally hit license when I clicked to look at the image. The licence button was not visible until right before I clicked - I didn't see it in time. So it went straight to license and the download window. There needs to be this option to verify that you want to purchase before it does it automatically. How can I get a credit for the photo? image #299683737

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Mar 20, 2020 3
Adobe Employee ,
Mar 20, 2020

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Hi there, 

I have confirmed that you have licensed the image and have added an extra license to your account which you can use instead. 

Did you not get the license button or you missed out on it? Did you not get the confirmation screen? 

Would you mind checking your private message? 

 

Thanks 

Kanika 

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Mar 20, 2020 0
New Here ,
Mar 26, 2020

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None of the above options came up for me, either. I accidentally hit license as well when trying to view image #322903515.  I've also never seen any of the above options and I'm working on a 2019 macbook pro.

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Mar 26, 2020 1
New Here ,
Mar 21, 2020

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I also just accidentally licensed 2 images. One I'll use, but this one I cannot: #237362194

I'd appreciate an extra license added to my account. And I'll do my best to be more careful in the future, but really, this is a design issue that Adobe should fix!

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Mar 21, 2020 1
Adobe Employee ,
Mar 23, 2020

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Hi there, 

I have confirmed that you have licensed the image and have added an extra license to your account which you can use instead. 

Did you not get the license button or you missed out on it?

Would you mind checking your private message? 

 

Thanks 

Kanika 

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Mar 23, 2020 0
Community Beginner ,
Mar 25, 2020

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Adobe needs an interface fix for this issue. Users are NOT the problem. Please fix your UI. This has been going on since the beginning. Please let me know how you can credit my account for 325045031? Thank you!

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Mar 25, 2020 1
Adobe Employee ,
Mar 25, 2020

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Hi there, 

I have confirmed that you have licensed the image and have added an extra license to your account which you can use instead. 

Would you mind checking your private message? 

 

Thanks 

Kanika 

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Mar 25, 2020 0
New Here ,
Mar 25, 2020

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I too accidentally licensed an image that I can't use. I was actually switching programs when it happened and had no way to cancel the download as it happened automatically. The image is #181144535. Can I get a credit for this license? I will delete the image from my downloads immediately. Thank you.

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Mar 25, 2020 0
Adobe Employee ,
Mar 25, 2020

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Hi there, 

I have confirmed that you have licensed the image and have added an extra license to your account which you can use instead. 

Would you mind checking your private message? 

 

Thanks 

Kanika 

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Mar 25, 2020 0
New Here ,
Mar 25, 2020

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i accidently licensed the same image 3 times. can 2 of them be unlicensed. #306631784

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Mar 25, 2020 0
Adobe Employee ,
Mar 26, 2020

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Hi lh4158,

You've only licensed this asset once. Please review your license history for more information.

EBQ

EBQ

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Mar 26, 2020 1
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