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Participant
April 5, 2019
Answered

Bad quality of vector graphics

  • April 5, 2019
  • 3 replies
  • 530 views

I just downloaded a vector image containing "maps of Europe" and they are of poor quality - I cannot use it for my work. How can I return it and chose another picture and how can I find out, if the vectors are good so that this doesn't happen again? If I download a trial theres only pixelbased versions.

This is a part of the image... AdobeStock_81602729

Please help! Thanks.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Colette,

    I've added 1 credit to your account against this download.

    Regards,

    Sheena

    3 replies

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    April 8, 2019

    Hi Colette,

    I've added 1 credit to your account against this download.

    Regards,

    Sheena

    Participant
    April 8, 2019

    Thanks!

    Regards,

    Colette

    Sheena Kaul
    Community Manager
    Community Manager
    April 8, 2019

    Hi Colette,

    I'll get this file checked from the team and update you.

    Appreciate your patience.

    Regards,

    Sheena

    Abambo
    Community Expert
    Community Expert
    April 5, 2019

    colettes70730364  wrote

    How can I return it and chose another picture

    That's not possible, however, Sheena Kaul​ or twaritar3263062​ can give you back the used image credit. Please allow them a some time to react.

    colettes70730364  wrote

    (...) how can I find out, if the vectors are good so that this doesn't happen again? If I download a trial theres only pixelbased versions.

    All entries to the stock database are checked quite extensively. So with new entries there should be no problem. However, there are a certain number of legacy files that do not meet the quality criteria of today in the database. Those files may pose problems. Best in such cases is either to contact customer care (Contact Customer Care) or to post here, so that Adobe can check and return the credits if appropriate.

    In your case, I can confirm your findings.

    ABAMBO | Hard- and Software Engineer | Photographer