Skip to main content
AlfredRehbach
Participating Frequently
Nov 11, 2020 1:01 PM UTC
Answered

Buying a Credit Pack (80) doesn't work (Germany)

Hello, I am trying to buy a credit pack worth 80 credits, yet I alway get an error message saying I should contact support (see screenshot below). I am from germany so obviously the message is in german but roughly translated it says the following: "Error – There has been a system error. If you don't receive any confirmation e-mail in the next few minutes, try again or contact support."

 

Needless to say I "tried again" a few times, nothing changed, so here I am. Any help would be appreciated! Thanks.

 

This topic is closed to new replies. Start a new post to keep the conversation going.
WendellaBee
WendellaBeeCorrect answer
Inspiring
Nov 11, 2020 6:25 PM UTC

Thank you again for answering. Unfortunately there is no chat feature:

https://helpx.adobe.com/contact.html

Is this related to me visiting from Germany? I can't find it anywhere. 

Can you give me any direct link?

 

 


 

View reply

7 replies

AlfredRehbachAuthor
Participating Frequently
Nov 11, 2020 4:48 PM UTC

Thank you, but this link just sends me to a general help website. There ist nothing about Credit packs there. And there is no option to contact anyone. I mean, I just want to spent 500€, why do you make it so difficult?

Translate
WendellaBee
WendellaBee
Inspiring
Nov 11, 2020 5:00 PM UTC

This is not a credit pack issue this is a purchasing issue. You may use the chat feature on the link above to contact customer care.

Translate
AlfredRehbachAuthor
Participating Frequently
Nov 11, 2020 5:17 PM UTC

Thank you again for answering. Unfortunately there is no chat feature:

https://helpx.adobe.com/contact.html

Is this related to me visiting from Germany? I can't find it anywhere. 

Can you give me any direct link?

 

 

Translate
WendellaBee
WendellaBee
Inspiring
Nov 11, 2020 4:38 PM UTC

Hi AlfredRehbach,

This is not customer support this is the Adobe Stock Community forum. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

Translate
AlfredRehbachAuthor
Participating Frequently
Nov 11, 2020 4:51 PM UTC

Also, what are you talking about? This forum has a lot of threads discussing credit pack issues?  This one for example: https://community.adobe.com/t5/stock/credit-pack-issue/td-p/9779299?page=1

 

Your customer care webseite sends me here if I search for "credit packs"

 

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices