Skip to main content
esnoah
esnoah
Participant
November 17, 2018
Answered

can't cancel stock subscription

  • November 17, 2018
  • 3 replies
  • 376 views

Hi,

I tried to cancel but it shows the error message to cancel like below.

There was a problem processing your request.

If the issue persists, please contact Customer support.

it's been a month and I don't use it. I have to cancel today but chat is closed, phone isn't open sat. and keep showing this message and can't canecel by myself!!!!

HELP ME!!!!!!

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Noah,

    Sorry for the trouble it has caused to you.

    Your Adobe Stock subscription has been cancelled and a refund of the amount has been created/processed. The amount will be reflecting in your account in the next 5-7 business days.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    3 replies

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    November 29, 2018

    Hi Noah,

    Sorry for the trouble it has caused to you.

    Your Adobe Stock subscription has been cancelled and a refund of the amount has been created/processed. The amount will be reflecting in your account in the next 5-7 business days.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    November 29, 2018

    Hi N.E.,

    I apologize for the delay at getting back to you and I realize that your subscription has renewed when you were trying to cancel before the renewal occurred. twaritar3263062​ can assist you further with this issue.

    EBQ

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    November 19, 2018

    Hello N.E.,

    Thank you for bring this to our attention. I'll report this and get back to you when I have more info for you.

    EBQ

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices