can't cancel stock subscription

Question

Hi,I tried to cancel but it shows the error message to cancel like below.There was a problem processing your request.If the issue persists, please contact Customer support.Retryit's been a month and I don't use it. I have to cancel today but chat is closed, phone isn't open sat. and keep showing this message and can't canecel by myself!!!!HELP ME!!!!!!

twaritar3263062 · Accepted Answer

Hi Noah,Sorry for the trouble it has caused to you.Your Adobe Stock subscription has been cancelled and a refund of the amount has been created/processed. The amount will be reflecting in your account in the next 5-7 business days.Hope this helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

WendellaBee · Answer

Hi N.E.,I apologize for the delay at getting back to you and I realize that your subscription has renewed when you were trying to cancel before the renewal occurred. twaritar3263062​ can assist you further with this issue.EBQ

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