Participant

Question

Can't download stock images again

Forum|Forum|2 years ago
May 25, 2023
25 replies
4841 views

Ever since last night at 11:00 PM, Adobe Stock stop working for me and I cannot download any stock images. Caches are cleaned, the account is signed in/out, and it still doesn't work. I have 443 available assets limit still, does anyone have any solution besides waiting on Adobe's team to solve the issue? I am able to license stock images but just cannot download any of them.

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Patryk 2DM

Participant

Hi, I have the same problem since Thursday, May 25th

A

Alberto24702882rgzh

Participant

Hello everyone. Could you fix this problem? Still doesn´t work for us and Adobe support doesnt give any explanation.

J

jessica kartika

Participant

Me as well

Karandasz

Participant

Hi, I have the same problem since Thursday, May 25th. It's been 5 days already. I also tried everything (different computers, different network, clearing browser history, cookies etc.). It's a big problem for my projects. I have deadlines.

S

Schteviss

Participant

The purchased visuals don't even appear in the license history, but the credits have been deducted

S

Schteviss

Participant

Same problem here

R

randy26563162rfa4

Participating Frequently

Trying again today- Same issue...

R

randy26563162rfa4

Participating Frequently

Trying again today- Same issue...

olivers61161086

Participant

Same problem. I can't download any licensed images on any browser. I've tried 3 different computers, restarting, Safari, Firefox, Chrome and the APP. This is going on 3 days and I need these images for our projects. Zero help from support as usual from Adobe. Please let me know if you find a workaround. Thx!

R

randy26563162rfa4

Participating Frequently

My issue: When I click on 'license' the loading animation within the blue button continues to rotate- Sometimes after a while- it will say 'licensed' however the file does not download, nor does it appear in my license history.

Here is a list of the things I've tried:

Cleared browser history, cache, cookies,
Logged out and back into adobe account
Tried using firefox, chrome and safari
Tried on a different computer (same network)
Tried on a completely different network

I contacted support yesterday and they advised me to wait for a few hours and try again. Its now been 24 hours and the issue still persists.

olivers61161086

Participant

I've taken all of teh same steps and experiencing teh same errors. HELP!

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Liza5C0C

Participating Frequently

Apologies for any inconvenience caused. Our team is currently investigating the issue. Could you please provide more details? Specifically, are you encountering any errors while attemting to download?

JoeyAnthonyA

Participant

Hi, at least on my end, there are no errors or anything. I can purchase the assets with my plan, I just can't download them. Oddly, I do have the option to "Re-Download for Free" on the assets in question, however, clicking this button does nothing.

For what it's worth. I've tried purchasing photos on several different browsers and platforms, and have gotten the same results. Regardless of the browser or OS I've tested, I can purchase images, I just can't download them or use them.

L

Liza5C0C

Participating Frequently

@JoeyAnthonyA Thanks for your prompt response. Could you please make another attempt to download and inform us if you are still unable to?

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