Participant

Question

Can't use remaining credits

Forum|Forum|3 years ago
January 20, 2023
2 replies
157 views

Hi, I bought a pack of 5 credits and have used one some time ago. Now I'm trying to use the remaining ones (they do show up at the top bar as 4 credits remaining) and I get this error message when I click the license button: No download packs available (download #532939300; license #1; license type #5; product #163166506; product key: /Applications/StockPT1, entitlement #24620263; member #24598889 / D91AB12D55AC4BC67F000101@AdobeID)

Can somebody help please?

Plans and purchase

This topic has been closed for replies.

Adobe Employee

@Enerton Please clear your browser history and try again, I've cleared the issue blocking your credits.

Community Expert

Community Expert

Looks like this: https://community.adobe.com/t5/stock-discussions/adobe-stock-fehlermeldung-quot-no-download-packs-available-quot-obwohl-gen%C3%BCgend-credits-vorhanden/td-p/13506858

I hope, @WendellaBee can do the same for you.

Else, you should be able to contact customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer